Sr Administrative Assistant – Phoenix, AZ

At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.

We are searching for a highly qualified Administrative Assistant/Clerk to support the Arizona Health Plan in preparing, processing and reconciling a multitude of provider and health plan payments. The provider payments primarily include state directed payments but also include ACO, language line, caregiver support and home health.  In addition, this role will be responsible for, coordinating building and equipment requests including ID Access, parking and elevator badges, and partnering with the team to drive the overall rhythm of the health plan.  The role will also provide back up support for the health plan with meeting, travel and expense coordination.

This position is hybrid full-time (40 hours). Employees are required to work normal business hours of 8:00am – 5:00pm.  It may be necessary, given the business need, to work occasional overtime. Our office is located at 1 East Washington, Phoenix, AZ.

Primary Responsibilities:

• Provide administrative support in a manner consistent with the highest level of performance and professionalism while building effective relationships with other administrative assistants; operate as a team player
• Prepare, Submit and Reconcile Provider Invoices (65-70% of work hours) including:
  • Invoices include state directed payments, language line and other AZ health plan specific provider payments
  • Identify any new vendors/providers and research name, TIN, and address
  • Research/confirm member eligibility for payments
  • Use A/P Vendor ID Request Form to obtain any IDs that are not already permanent IDs
  • Prepare PeopleSoft Voucher Upload template and submit within PeopleSoft
  • Obtain Payment Report for all payments after completion.
  • Prepare any payment reports for AHCCCS, as required.
  • Respond to all follow up requests for uncashed checks and then void/reissue as necessary through the Payment Services application, including responding to phone and email requests timely and accurately
  • Reconcile outstanding payments
  • Enter and submit purchase orders into relevant systems (e.g., ARIBA)
  • Prepare payment supporting documents as required (print, coordinate, mail)
• Oversight for Mailroom; Printers, Misc.
  • Health plan oversite for mailroom
  • Liaison for building operations (toner, paper, printer issues etc.)
  • Health Plan Mail support – sort, distribute, produce UPS labels and mail)
  • Coordinate with facilities as needed (faulty equipment, supplies, maintenance)
• Access Card Administrator (building, elevator and parking)
• Create / prepare materials (e.g., Microsoft PowerPoint deck, Excel spreadsheets) and ensure distribution to appropriate individuals in a timely manner
• Use various software including Word, Excel, PowerPoint, Visio to prepare presentations, reports, agendas and other communications.    Excel Pivot table knowledge is required
• Maintain and distribute lists as needed (e.g., organization charts, health plan email distribution list, contact, etc.)
• Work independently to perform varied duties
• Create, edit, and print Microsoft Office documents ensuring quality and accuracy
• Maintain a high level of organization and attention to detail
• Maintain a high level of confidentiality; handle confidential information professionally and discreetly
• Create a welcoming environment for guests and employees
• Act as health plan BSL back up as needed
• Contribute every day to a positive team culture, demonstrating United Healthcare’s Values of Integrity, Compassion, Inclusion, Relationships, Innovation and Performance. Answer incoming calls and facilitate handling of requests for information

 Secondary Responsibilities:

• Health Plan/ Leadership back up support:
  • Maintain and update calendars in a fast-paced environment with many competing priorities including fielding all incoming scheduling requests, prioritizing the most urgent and sensitive matters and meetings, communicating with all parties, and ensuring that meetings are set up for success
  • Coordinate travel arrangements and provide organized resources (flights, hotels, itineraries, agendas, reservations for meals, meeting materials, etc.)
  • Submit expense reports timely and accurately
  • Coordinate functional physical meeting or event space as appropriate, including ensuring effective audio/visual capabilities and appropriate supplies, liaising with technical and facility team

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 2+ years of experience supporting multiple staff members
• 2+ years of experience managing multiple priorities with ever changing business needs while effectively prioritizing to meet deadlines and maintain a high quality of work
• 2+ years of experience working in a fast-paced, matrix organization including creating and submitting expense reports, and making travel arrangements
• 2+ years of experience processing invoices in various systems with various level of detail including research on vendor id’s, vendor set up and vendor maintenance
• 2+ years of experience with responding to email and phone requests and independent materials preparation
• 1+ years of experience with Microsoft Excel, specifically intermediate experience with pivot tables
• Intermediate proficiency in all office suite products; Word and PowerPoint related to job function: Microsoft Outlook & Microsoft Teams for complex calendar management, scheduling meetings, as well as Microsoft Visio, Microsoft Word, Microsoft PowerPoint and Microsoft Excel including Pivot table functions
• Ability to work (40 hours) our normal business hours of 8:00am – 5:00pm. It may be necessary, given the business need, to work occasional overtime
• Ability to work a Hybrid role, at the AZ009 Office 3 days per week
• Demonstrated ability for limited travel in state for events if needed

Preferred Qualifications:

• Experience or knowledge of the health care industry
• BSL experience

Soft Skills:

• Proven written communication skills including the development and delivery of executive and large audience communications
• Takes accountability and ownership of tasks, performance standards and quality results
• Excellent organizational skills and ability to provide admin support to complex projects
• Excellent interpersonal skills with the ability to manage complex schedules and provide admin support to multiple leaders
• Excellent verbal and written communication skills, including being a good listener
• Ability to maintain integrity of sensitive/confidential information and operate with superb tact and judgment
• Resourceful; able to drive and prioritize work with independent decision-making and minimal oversight and work closely and collaboratively with teammates
• Provide accurate and timely information for the progress and completion of tasks
• Proven experience delivering a high level of internal and external customer service (including in person, via phone and via email)

The hourly range for this role is $19.86 to $38.85 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with al minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission. 

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.