Revenue Cycle Manager

Opportunities at Optum, in strategic partnership with Allina Health. As an Optum employee, you will provide support to the Allina Health account. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. 

The Revenue Cycle Manager is responsible for the 24/7 operations of all Patient Access Service areas. The Manager will guide revenue cycle team members supporting registration, pre-registration and overall financial clearance for both scheduled and unscheduled services.

Location: Mercy Hospital, 4050 Coon Rapids Blvd, Coon Rapids, MN 55433 and 550 Osborne Rd NE, Fridley, MN 55432.

Primary Responsibilities:

• Effectively manage supervisors, monitor / assure positive accountability culture between Managed staff and Management
• Effectively conduct mentorship and training for Supervisors and Team Leads 
• Ability and available to cover Supervisor duties & work any shift when needed to improve process in patient access areas
• Effectively participate in Patient Access Quality Assurance, Patient Satisfaction, Client Satisfaction, Employee Engagement and Process Improvement activities, ensuring associate understanding and commitment, as well as expected process improvement outcomes
• Lead by example promotes teamwork and operational relationships by fostering a positive, transparent and focused working environment which achieves maximum results
• Maintain and demonstrate expert knowledge of the application of Patient Access processes and best practices; drives the integration of the organizations Patient Access related business objectives within the client environment
• Know, understand, incorporate, and demonstrate the organizations Mission, Vision, and Values in behaviors, practices, and decisions
• Serve in a leadership role and promotes positive Human Resource Management skills
• Provide leadership for departmental services through collaboration with customers, employees, physicians, clinics, other organizations client departments and services, vendors, etc
• Manage assigned staff in order to ensure steady workflow balance and high-quality outcomes
• Identify action plans to improve the quality of services in a cost-efficient manner and facilitates plan implementation
• Prepare required reports using statistically sound information, displaying content in easily understandable format; escalates to the Facility Director any unfavorable trends
• Maintain professional development and growth through journals, professional affiliations, seminars, and workshops to keep abreast of trends in revenue cycle operations and healthcare in general

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 5+ years of supervisory or management experience in a healthcare setting
• 2+ years of experience in computerized hospital EMR and clinical systems 
• 2+ years of experience working in a Patient Access Department
• Ability to frequently travel between/oversee 2 sites, Mercy Hospital & Unity Hospital
• Access to reliable transportation & valid US driver’s license
• Must be 18 years of age or older

Preferred Qualification:

• EPIC EMR experience

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The salary for this role will range from $71,200 to $127,200 annually based on full-time employment. We comply with all minimum wage laws as applicable. 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.

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