Senior Business Operations Coordinator

For those who want to invent the future of health care, here’s your opportunity. We’re going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together.

This position will provide inventory management and tracking of FedEx shipments, boxing equipment for shipping, submitting tickets to show work performed, distribute peripherals to users, dispose of equipment as necessary, and work with Desktop and Computer Technicians on asset management.

Primary Responsibilities:

• Inventory Management
  • Maintain accurate hardware inventory of computer assets and peripherals at the warehouse location and as they are transferred to storage facilities and office locations
• Responsible for all outbound tracking for IT equipment related to remote employees or remote sites 
  • Daily tracking of shipment status for equipment sent for new hires
  • Report problematic statuses (not delivered, delivery exceptions) as necessary to ensure delivery
  • Work with FedEx and Distribution Center personnel as needed for escalation
• Ship out return boxes for equipment retrievals/recoveries related to terminated employees or malfunctioning equipment returns
• ServiceNow Ticket Completion
  • Work assigned tickets to meet turnaround time expectations. Record appropriate details regarding issue and resolution
• Maintain IT supplies and supply requests and ship out remote supplies
  • Work with hardware inventory system, other technicians and IT procurement to maintain stock level of peripheral devices needed for successful provisioning
• Assist with batch shipments for remote users
  • Assemble peripheral kits (mouse, keyboard, monitors, proper cabling)
  • FedEx label creation, inventory updating
• Assist Event Technicians as needed with Event computer asset management
  • Computer data imaging and uploading
  • Inventory management assistance
• Direct liaison for shipping issues
  • Assist in all shipping/distribution center issues for escalation purposes
  • POC for all supervisors for status updates for remote/IT shipping issues
• Create/ Modify/ and Delete Hardware Inventory Entries
• IT Asset Disposal
  • Process disposals for IT Operations departments to properly dispose of non-functioning or aged items
  • POC with UnitedHealth Group and IT Security for disposal process
  • Assist IT Security in the disposal/shred of data bearing devices following UHG security procedures
• Specialty runs
  • Work with shipping department to move assets from one building to another as needed or special assistance requests

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Valid driver’s license
• Working knowledge of Microsoft office products
• Demonstrated excellent customer service and problem-solving skills  
• Proven ability to adhere to procedures and maintain accurate detailed records
• Physical ability to bend, reach, twist, package and transport (shift/roll/push/pull) multi-sized packages that range from 10 – 35lbs frequently and 50+lbs occasionally to rarely with assistance
• Ability to work while standing for extended periods of time
• Capable of lifting up to 35lbs frequently (34-66% of the time)

Preferred Qualifications:

• National Career Readiness Certificate
• Forklift experience
• Experience with a ticketing system
• Basic IT Knowledge

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $17.74 to $31.63 per hour based on full-time employment. We comply with all minimum wage laws as applicable

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.   

OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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