AVP, A/R and Self-Pay Center of Excellence – CoE – Remote

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

At Optum, we are creating the future of healthcare by reimagining the way revenue cycle services are delivered. The A/R and Self-Pay CoE is a foundational component of our transformation strategy – bringing together intelligent operations, digital enablement, and a world-class workforce to optimize collections, enhance patient experience, and ensure long-term financial sustainability.

We are looking for a dynamic, strategic leader to own and evolve the Accounts Receivable and Self-Pay CoE, responsible for a broad portfolio of functions, including billing, payment posting, correspondence, insurance follow-up, patient balance collections, vendor management, and bad debt strategy. This leader will work cross-functionally with internal CoEs, client delivery leaders (CDLs), global partners, and vendor teams to standardize best practices, define performance metrics, and drive automation adoption at scale.

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. 

Primary Responsibilities: 

• Provide end-to-end operational leadership for the A/R and Self-Pay Center of Excellence, supporting all Managed Practice Partners (MPPs)
• Oversee functions including billing, payment posting, correspondence, denial-related A/R, self-pay collections, and vendor performance
• Drive process standardization, automation adoption, and operational excellence across both global and domestic teams
• Define and own productivity and quality benchmarks in partnership with the Workforce Automation and Training CoEs
• Lead strategic partnerships with CDLs and client stakeholders to align CoE performance with client objectives and satisfaction
• Manage vendor relationships to ensure accountability for outcomes, performance guarantees, and compliance
• Develop and implement targeted strategies to reduce A/R aging, improve first pass payment rates, and optimize bad debt and charity classification
• Serve as a key contributor to the development of SOPs and playbooks, ensuring readiness for automation and digital worker deployment
• Report on performance trends, risk areas, and initiatives to executive leadership, translating data into strategic action

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. 

Required Qualifications: 

• 7+ years of progressive leadership in revenue cycle operations with deep expertise in accounts receivable and self-pay collections
• 5+ years managing large, cross-functional teams (domestic, global, and vendor-based)
• 5+ years of experience using performance data and A/R reporting to drive strategic improvements
• 5+ years of experience working with EHR and billing systems (e.g., Epic, eFR, Invision, STAR)
• Experience working with or supporting health systems or hospitals, including direct client engagement
• Demonstrated ability to lead through influence in a matrixed and rapidly evolving environment

Preferred Qualifications:

• Experience with denials management and root cause analysis
• Background in process improvement, automation readiness, or RPA implementation
• Proven success building automation-enabled workflows or overseeing digital transformation initiatives
• Proven operational acumen with a deep understanding of bad debt, charity care, and financial assistance programs

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy 

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The salary for this role will range from $156,400 to $268,000 annually based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.   

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. 

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.