Senior Manager Service Level Owner SLO – Remote

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Optum Insight partners with payers, providers, governments and life sciences companies to simplify and enhance clinical, administrative and financial processes through software-enabled services and analytics, while advancing value-based care. Our differentiated products, technology insights, clinical expertise and analytics support the entire health system – ultimately delivering better experiences for consumers.                                                                                                                                                                                                                    
 

Optum Insight Technology and Engineering is a critical function in Optum Insight driving the innovation and value we provide our customers and partners. This team is focused on products, solutions, platform / enabling capability development, product development lifecycle, engineering excellence and connectivity to Optum Technology. 
 

As a Senior Manager Service Level Owner (SLO) is responsible for the end-to-end lifecycle of a specific IT service, ensuring it meets agreed-upon service levels and business needs. An SLO acts as a central point of contact for the service, managing its performance, availability, and overall success. This includes defining and tracking Key Performance Indicators (KPIs), participating in Service Level Agreement (SLA) negotiations, and driving service improvements. The Service Level Owner acts as a champion for their assigned service, ensuring it consistently delivers value to the organization while adhering to established standards and agreements. 
 

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. 

Primary Responsibilities: 

• Monitoring/oversight of day-to-day processing/incidents/escalations 
• Comply with all Incident, Change and Problem management processes
• Required participation in war room activities related to restoration as part of high priority incidents
• Foster business partner relationships to comprehensively understand the business impact and criticality of the service
• Demonstrate a strong understanding of issues, including in -depth technical analysis, troubleshooting, analyzing, root cause and engaging appropriate SME’s as needed to drive incident resolution and problem management 
• Service Level Agreement (SLA) Management
• Performance Monitoring and Reporting
• Incident, Problem and Change Management
• Stakeholder Management and Communication
• Contribute to the development and maintenance of the service’s roadmap

• Communicate service performance, issues, and improvement plans to stakeholders, including business users, IT teams, and potentially 

  vendors

• Execute processes and activities that focus on restoring service after an incident occurs 

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. 

Required Qualifications: 

• 5+ years of experience in Production support including on-call rotation
• 5+ years of Linux system experience specifically with RedHat  
• 3+ years of database experience SQL, DB2, MS SQL
• Experience with Bash scripting

Preferred Qualifications: 

• Cloud Environments
• ITSM Management experience (Service Now preferred)
• Experience with Disaster Recovery and Business Continuity Planning
• Experience with monitoring tools such as Datadog, Logic Monitor, Dynatrace
• Experience with a batch system processor (TWS, Active Batch)

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The salary for this role will range from $110,200 to $188,800 annually based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.   

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.