Director User Experience – Remote

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Join our team at Optum Insight, where we are leveraging cutting-edge AI and machine learning technologies to revolutionize healthcare delivery, enhance customer engagement, and drive innovation across our digital platforms.

The Product Design team drives the design strategy for Optum Insight’s modern SaaS solutions. In collaboration with the Applied Insights & Research team, we are responsible for the user experience of our products, including the visual, tactile, and emotional aspects, using human-centered methodologies and a mature and user-validated Enterprise Design Language.

As a Director of User Experience, you will supervise a team of senior designers and strategize with researchers, developers and product leaders to create best-in-class, interoperable and modern SaaS solutions using human-centered methodologies.

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Manage a team of senior level product designers to design compelling and useful products
• Work closely with design leadership to establish strategic plans and ensure a cohesive customer experience across products
• Champion the strategic vision for AI adoption by aligning initiatives with organizational goals to unlock value, drive competitive advantage, and ensure responsible, transparent, and impactful outcomes. Lead the ethical transformation of business processes and culture through AI integration that enhances efficiency, innovation, and decision-making
• Direct and control the activities of a broad functional area through several department managers
• Regularly interact with executives and/or major customers regarding matters of significance to the organization
• Partner closely with leadership across functions including Research, Product and Development Managers to identify, plan, prioritize and implement project design activities
• Advocate for user-centered design including research and accessibility
• Direct and critique in-progress design work, evaluating the priority and effectivity of solutions

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. 

Required Qualifications:

• 10+ years of UX design experience, including creating wireframes and prototypes to communicate design concepts
• 10+ years of experience participating in user research and concept testing with real users
• 10+ years of demonstrated understanding of mature user-centered design and research practices with a deep background and bias towards simplicity, elegance, and minimalism
• 3+ years of proven ability to manage multiple user experience professionals towards a cohesive vision
• Portfolio of relevant user experience project deliverables, including demonstrated experience in AI/ML and emerging technologies
• Proven excellent communication skills, including the ability to present complex concepts clearly and persuasively across diverse audiences at various levels of our organization including executive leadership

Preferred Qualifications:

• Degree in Design, Human-Computer Interaction (HCI), Psychology, Information Architecture, Communications, Computer Science, or a related discipline
• Experience with enterprise software, B2B applications or large employee-facing systems in the medical, healthcare or financial domains
• Knowledge of UX- related analytics, metrics, and measurement techniques
• Deep understanding of Figma, generative design tools, LLMs and computational design methodologies
• Proven ability managing multiple projects and teams simultaneously
• Proven involvement in the UX community (e.g. associations, meet-ups, clubs, conferences)
• Proven collaborative, low-ego approach to working with others

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The salary for this role will range from $132,200 to $226,600 annually based on full-time employment. We comply with all minimum wage laws as applicable. 

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.  

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.