Employee Relations Case Manager – Remote

UnitedHealth Group is a health care and well-being company that’s dedicated to improving the health outcomes of millions around the world. We are comprised of two distinct and complementary businesses, UnitedHealthcare and Optum, working to build a better health system for all. Here, your contributions matter as they will help transform health care for years to come. Make an impact with a diverse team that shares your passion for helping others. Join us to start Caring. Connecting. Growing together.   

Employee Relations Case Managers manage the most complex employee relations issues by providing guidance, counsel, and direction to senior level leaders. Provides leadership to and is accountable for the consistent application of policies and procedures which impact the organization.  Uses sound business judgment to minimize the risk to the organization while directing management level staff on appropriate workplace practices.   

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. 

Primary Responsibilities: 

• Provides leadership and direction to ELTs, SLTs and directors 29+ on how to handle the most complex employee relations issues within their business segments.  Ensures all performance management, termination and workplace issues involving senior level staff is handled within policies and guidelines
• Consults on all involuntary terminations for ELTs, SLTs, and directors 29+
• Develops investigation strategy for workplace investigations.  Educates managers and human capital partners on conducting objective workplace investigations. Responsible for ensuring all relevant information is gathered and documented.  Partners with ER Investigations Team to develop investigation strategy for investigations that include allegations of harassment, discrimination, hostile work environment, etc.  Provides all factual data to management in order to take appropriate actions
• Address all Step 3 Internal Dispute Resolution (“IDR”) cases with managers and employees. Provides guidance to management on understanding the overall IDR process, management’s role and responsibilities, management’s involvement in the investigation, and how to write an appropriate IDR response.  Engages the ER Investigations Team as appropriate if the Internal Dispute Resolution includes allegations of harassment, discrimination, hostile work environment, etc.   
• Manages and is accountable for large, complex reduction-in-force (downsizing) activities and ensures that the processes involved are objectively and consistently administered 
• Identifies and communicates trends within the organization and the industry. Conducts surveys, studies, or research relevant to human resource policies, guidelines, and practices.  Makes recommendations regarding policies and procedures
• Manages and coordinates responses to requests for proposals and audits
• Promotes and assist HR leadership by analyzing data, trends, trajectories, and environmental scans to build proactive positive employee relations strategies
• Assigned as a subject matter expert on various employee relations processes, manages required updates, and provides training to the ER Case Manager team
• Participate in on-call rotation 24/7 (via cell phone) for a week about every 18 weeks
• Required to travel as needed for training and/or special projects

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. 

Required Qualifications: 

• 10+ years of employee relations/human resources, including substantial experience in a large, multi-state organization
• 5+ years of experience managing complex ER cases for senior leaders 
• Experience working with managers on complex performance management, disciplinary and termination issues, and reductions-in-force (downsizings) 
• Demonstrated experience in conducting complex investigations
• Computer literacy including knowledge of MS suite of applications (Outlook, Word, Excel, Teams)
• In depth knowledge of state and federal employment laws including FMLA, ADA, FLSA, OWBPA, and Wage/hour experience
• Demonstrated ability to gain trust by creating positive relationships, understanding business objectives, exercising good judgment, and delivering on commitments
• Demonstrated ability to maintain a high level of quality, accuracy, and timely documentation of assigned work 
• Demonstrated ability to work in a fast paced team environment and can maintain a high workload
• Demonstrated decision-making ability and excellent judgment
• Proven effective consultation and influencing skills. Ability to use constructive confrontation and conflict resolution skills effectively
• Proven passionate about enhancing the employee experience, being a people advocate, and improving culture
• Proven solid analytical skills (problem assessment, solution generation)

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy 

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The salary for this role will range from $110,200 to $188,800 annually based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.   

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.