Business Analyst – Dashboards – Remote

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. 

Optum State Government Solutions implements and operates a range of business services supporting State Governments. Client engagements include multiple Optum services that are internally provided by different teams and delivered in a matrix environment. The Business Analyst Deliverable role is designed to ensure timely completion and successful delivery of all project deliverables in alignment with the overall solution and schedule, using the Implementation team and Optum State Government resources.

Optum is currently seeking a Senior Business Analyst to support our State of Connecticut Medicaid Data and Analytics project within our State Government Solutions Data and Analytics practice. The ideal candidate has extensive experience as a delivery professional managing relationships with State or Federal government executives in both implementation and on-going operations phases of large government health services contracts. This candidate will be an established leader with operational credibility and experience in managing a project’s deliverable schedule, validating reports and dashboards, and working with project teams to complete deliverables to support service operations and Medicaid Management Information Systems (MMIS) or Enterprise Data Warehousing (EDW).

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. 

Primary Responsibilities:

• Establish and implement appropriate deliverable structure to complete implementation of program reports and dashboards 
• Planning, writing, and maintaining detailed technical, operational, and process documentation
• Create design documents including technical requirements, functions, scenarios, use cases, features, and system interactions (dashboards, model solution designs, workflows, etc.)
• Gathering and analyzing technical and business information from various sources to be included in the documentation
• Modifying existing documentation to support business and deliverable needs
• Assist in the JAD process, driving alignment on requirements and functionality
• Solicit, review, analyze, and create business requirements 
• Developing Business Requirements, upkeeping requirement documentation, and translating requirements into technical specifications
• Deliver results with efficiency, quality, and customer value; measure and report result to the client and to Optum stakeholders
• Engage client and Optum stakeholders to manage risks and timely resolution of issues
• Ensure in scope deliverables are completed on time and per contract requirements
• Ensure operational services are delivered with quality and within KPI and SLA requirements
• Prioritize multiple demands and ideas based on available resources and client commitments
• Support decisions and act quickly and effectively to sustain progress
• Mentoring/Coaching other project team members on effective writing skills and strategies for consistency
• Establish and maintain positive relationships with the client’s project team
• Establish and maintain positive relationships with various Optum and UnitedHealthcare delivery teams 
• Navigate and influence multiple cross-functional teams (both clients, Optum and United Healthcare) in a complex work environment
• Foster and support business development opportunities while engaged with the client

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 2+ years of demonstrated experience in soliciting, reviewing, analyzing, and writing function and non-functional business requirements
• 2+ years of experience performing requirements gathering and validation
• 2+ years of demonstrated experience in the Healthcare industry, operations or implementations, focused on data warehouse, data analysis, or decision support systems
• 1+ years of experience managing project controls including issues, risks, requirements, scope, schedules
• Proven experience with Power BI and/or Tableau dashboards and SQL
• Proven experience in using Microsoft Word, PowerPoint, Visio, and Excel
• Experience maintaining visibility on day-to-day activities with project teams and ensuring sufficient facetime with key executive stakeholders
• Experience engaging in government RFP responses and SOW activities
• Demonstrated experience partnering with stakeholders (client and internal) to ensure the proper strategy, plan, alignment, integration, and visibility
• Demonstrated experience applying knowledge of technology industry trends and tools
• Demonstrated experience applying understanding of applicable regulations (e.g., HIPAA, SOX) and UHG policies/standards (e.g., RSA, security)
• Proven ability to understand and analyze data within Power BI and/or Tableau dashboards, data lineage, and integrations with backend databases
• Understanding of Federal/CMS/State regulations, requirements, and processes
• Proven excellence in proofreading, grammar, and writing 
• Willingness and ability to meet with state client and conduct requirements sessions in Eastern Standard Time (EST)
• Ability to travel to Hartford, CT during implementation as required by client

Preferred Qualifications:

• Experience serving as a consultant to government clients
• Ability to balance strategic thinking with the urgency to drive work forward
• Ability to manage self in addition to managing others work tasks and priorities
• Highly skilled in communications (both verbal and written), negotiation, and conflict management

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The salary for this role will range from $71,200 to $127,200 annually based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.