AVP Strategy and Client Integration – Remote

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. 

Primary Responsibilities: 

As the AVP strategy and Client Integration Lead you will be responsible for the following: 

• Performance and direction of the integration team through multiple layers of management and senior level staff internal and external for NEW client onboarding of MPP to deal model financials
• This role is revenue supporting and generating to fulfill our contractual and deal model requirements to for Operations for Allina Health System. Develops and executes strategies/levers for a function or discipline that span a large business unit or multiple markets/sites/clients
• Directs others to resolve business problems that affect multiple functions or disciplines within integration timeline/process onboarding of MPP clients into our standards to create scale & leverage strategy to support C&P and efficiency for Revenue Services.  Delivery of funded capabilities through MPP deals and is expected to deliver quality and operational performance results
• This role is responsible for delivering 10 deal model initiatives to support financial outcomes for client and Optum.  Incentive payments along with shared financial results
• Manage and direct delivery to cost expectations and deal model financials Revenue Services (Front/Middle/Back) for Allina Health and Optum.  Enable/Deliver on incentive capture, vendor savings, efficiencies and globalization while maintaining industry best practice for KPI/OPI operational metrics
• RCM expertise and experience in managing operations, organizational change mgmt., project mgmt., leadership, business process analytics 
• Demonstrate understanding of relevant organizations’ operations, products and applications, strategies, processes, and/or business priorities in order to build effective solutions
• Develop, demonstrate, and continuously improve understanding of upstream and downstream impacts to partners of business process operations and solutions
• Facilitate/Oversee/Monitor Implementation of Business Process Solutions including technology
• Gather and/or document information on stakeholders’ business requirements, specifications, and/or needs (e.g., conduct intake process; ask questions; review project charter; monitor regulation; review reports)
• Analyze business process information (e.g., metrics; analytics) to identify key issues, trends, and potential root causes (e.g., training issues; lack of understanding by user community) that point to improvement opportunities
  Work with relevant stakeholders (e.g., end users; SMEs; sponsors) to establish appropriate criteria and goals (e.g., efficiency; effectiveness) to direct investigation into problems and potential solutions
• Identify risks and opportunities associated with current processes
• Synthesize relevant information (e.g., IT; analytics; business operations) to develop appropriate criteria and goals (e.g., efficiency; effectiveness) for proposed solutions
• Translate technical and/or regulatory needs (e.g., analytics; IT) into business operations processes
• Document actionable solutions using appropriate artifacts (e.g., PowerPoint deck; written document) in order to describe existing opportunities and proposed solutions
• Demonstrate understanding of basic process management and total quality management principles and methodologies (e.g., Six Sigma; Lean)
• Create and/or oversee processes to gather stakeholder feedback on solution effectiveness
• Monitor on-going progress of business processes (e.g., collect and review data; shadow end users; review pertinent metrics) to identify potential challenges, risks, and/or defects
• Assess and/or document the outcomes (e.g., risks; benefits; impacts) of business decisions and/or changes (e.g., new client implementations; new health-care regulations) on implemented business processes
• Communicate with stakeholders (e.g., senior leadership; end users) to keep them informed of key performance indicators and/or risks through informal and/or formal reporting
• Collaborate with stakeholders (e.g., senior leadership; end users) to ensure consistent use and application of solutions across functions and teams
• Utilize stakeholder (e.g., senior leadership; end user) feedback and/or process performance information to identify potential continuous improvement opportunities

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. 

Required Qualifications: 

• 5+ years of experience with demonstrated experience in communication and collaborating, and presenting to stakeholders (e.g., senior leadership; end users) to keep them informed of key performance indicators and/or risks through informal and/or formal reporting
• 3+ years of experience in RCM Operational Oversight / Leadership role
• 3+ years of experience with integration of client operations, products and applications, strategies, processes, and/or business priorities in order to build effective solutions
• 2+ years supporting a health system
• 2+ years in Consulting and Technical Leadership role
• 2+ years in Project Management and Planning role

Preferred Qualifications:

• 2+ years of EPIC, Community Connect, Cerner, GE/IDX EMR experience
• Experience in strategy development and execution of 2-5 year plans
• Experience in Process Improvement 6 Sigma background

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy 

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The salary for this role will range from $132,200 to $226,600 annually based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission. 

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.