Billing Representative

This position follows a hybrid schedule with four (4) in-office days per week. Our office is located at 200 Forest St Marlborough, MA 01752

We’re a dynamic partnership formed by Quest and Optum to combine our unique expertise. As part of the growing family of UnitedHealth Group, we’ll leverage our compassion, our talent, our resources and experience to bring financial clarity and a full suite of Revenue Management services to Healthcare Providers, nationwide.

A typical day will include sorting mail after it’s dropped off for the day. Print documents / attachments from a SharePoint site or legacy system. Sorting, scanning, and batching documents received from clients and patients. The day will vary from day to day, depending on what comes in for that day.

This position is full-time (40 hours/week), Monday – Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 am – 4:30 pm EST. It may be necessary, given the business need, to work occasional overtime. 

We offer 4 weeks of on-the-job training. The hours of training will be aligned with your schedule.

   
                                         
Primary Responsibilities:

• Processing check deposits and recording them in internal systems
• Sorting mail
• Scanning documents
• Printing attachments and refund checks
• Matching documents to checks, inserting them into envelopes, and preparing them for mailing
• Print claim forms and match them with the related documents
• Check inventory and place orders for envelopes and invoice paper as needed
• Once the documents are batched to each individual representative, follow up to confirm they’ve been completed
• Other duties as assigned 

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. 

Required Qualifications:

• High School Diploma / GED
• Must be 18 years of age OR older
• Experience with Microsoft Office including Microsoft Word (ability to open, save, edit, and send documents), Microsoft Outlook (emails / calendar invitations) and Microsoft Excel (data entry, sort / filter, and work within tables)
• Familiarity with computer and Windows PC applications, which includes the ability to learn new and complex computer system application
• Ability to work up to four (4) days per week in office at 200 Forest St Marlborough, MA 01752
• Ability to work full-time (40 hours/week), Monday – Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 am – 4:30 pm EST. It may be necessary, given the business need, to work occasional overtime

Preferred Qualifications:

• Experience working with Adobe

Telecommuting Requirements: 

• Reside within commutable distance to the office at 200 Forest St Marlborough, MA 01752 
• Ability to keep all company sensitive documents secure (if applicable) 
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Soft Skills:

• Communication skills (written & verbal)
• Ability to remain focused and productive each day though tasks may be repetitive
• Ability to stay organized
• Ability to work in a team environment and collaborate with others
• Detail oriented
• Fast Paced position – must be able to adapt to change as it happens

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $17.74 – $31.63 per hour based on full-time employment. We comply with all minimum wage laws as applicable. 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission. 

  
    
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. 

  
  
UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment. 

  
 
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