Medical Assistant Immersion Track Program ProHealth Physicians Manchester, CT

For those who want to invent the future of health care, here’s your opportunity. We’re going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together.

Primary Responsibilities:

• Provide patient care, clinical summary and direction on next steps or follow up  
• Perform phlebotomy for patients as needed  
• Act as a member of the care team, including preparing patients to be seen by collecting and recording clinical information as per protocol  
• Manage patients according to approved protocols and consistent with appointment and scheduling guidelines 
• Carry out standing orders consistent with practice policies and procedures  
• Document all patient interactions and other clinical activities accurately and in a timely manner in the electronic health record (EHR) 
• Schedule tests, treatments and follow up visits on behalf of patients; assist patients with identifying suitable outside resources for disease management and other services; refer patients when appropriate 
• Answer and document patient phone calls; take complete messages and route to providers as needed using the EHR  
• Monitor task buckets in order to respond to tasks in a timely manner, follow up on overdue orders/worklists and monitor status of critical referrals 
• In coordination with Regional Nurse Managers or onsite clinical manager, maintain oversight of temperature monitoring 
• Assist care team to assure smooth office operation and delivery of excellent service through teamwork 
• Provide attention to patients in a manner that builds confidence, trust and loyalty  
• Demonstrate respect for patients and ProHealth staff by presenting a friendly, courteous manner at all times and maintaining patient confidentiality  
• Maintain open lines of communications with care team and Regional Management team 
• Maintain knowledge of current coding, OSHA and CLIA regulations and company policies 
• Provides assistance and support to fellow medical assistants, helping optimize best practices and improve workflow efficiency across the organization
• Willing to collaborate and contribute as an effective team member alongside clinicians.
• Adhere to all patient safety initiatives and infection control regulations  
• Perform other duties as assigned 

Embedded Immersion MA role specific responsibilities:

• Assist in identifying and closing care gaps by managing metric-driven patient outreach and ensuring optimal appointment mix to support APCs
• Maintain proficiency in clinical workflows and rooming procedures, with a commitment to continuous learning and adaptation as workflows evolve
• Potential for increased scheduling responsibilities, including closing out visits as part of the Immersion Site workflow

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualification:

• Graduate of Accredited Medical Assistant program OR Completed relevant medical assisting training by any branch of the armed forces of the United States OR 2+ years of aide or tech level work experience in healthcare

Preferred Qualifications:

• Graduate from an accredited MA program
• Completed relevant medical assisting training by any branch of the armed forced of the United States
• Certified / Registered Medical Assistant from AAMA, NHA, NCCT, or AMT
• 1+ years of MA experience
• Experience working with Epic
• Experience working in a primary care office
• Intermediate level of computer proficiency

The hourly range for this role is $16.00 to $24.42 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far- reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.