Patient Access Representative

$3,000 SIGN ON BONUS FOR EXTERNAL APPLICANTS

Opportunities at Northern Light Health, in strategic partnership with Optum. Whether you are looking for a role in a clinical setting or supporting those who provide care, we have opportunities for you to make a difference in the lives of those we serve. As a statewide health care system in Maine, we work to personalize and streamline health care for our communities. If the place for you is at a large medical center, a rural community practice or home care, you will find it here. Join our compassionate culture, enjoy meaningful benefits and discover the meaning behind: Caring. Connecting. Growing together.  

Location: 167 Leighton St, Pittsfield, ME 04967

Primary Responsibilities:

• Performs insurance verification duties to financially clear the patient in advance of date of service
• Verifies healthcare coverage and benefits for applicable services, working with the patient, provider, and payer to ensure accurate information and needs are met in advance of service
• Ensures excellent customer service when assisting patients, providers, and other departments
• Collects and updates patient demographic and insurance information, making changes as necessary to ensure accuracy with insurance benefits, referrals, and authorizations
• Verifies precertification / authorizations for scheduled services utilizing internet sites, payer contacts, and software as appropriate
• Assesses coverage and benefits, and accurately determines patient responsibility as applicable
• Identifies self-pay patients and shares information with financial counseling for assistance with patient financial obligation and options
• Partners closely with the clinical, office, billing, and registration teams and works to review authorizations timely, as applicable
• Appropriately documents all conversations with insurance companies and health care facilities that pertain to the authorizations or payment of services
• Escalates questions or concerns to leadership as needed
• Maintains and exhibits a current knowledge of insurance plans, associated workflows and information, and the impact of this role within the revenue cycle
• Remains aware of department productivity expectations, and other measurable performance data and meets / exceeds individual contributions to the team performance
• Strives to maximize revenue and minimize bad debt
• Maintains a safe environment complying with NLH policies and procedures; reports and directly addresses environmental hazards and violations of patient safety policy and / or protocol when involved or observed
• May perform other duties upon request

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications: 

• High School Diploma/GED (or higher) 
• 6+ months of experience in an office setting, customer service setting (over the phone OR face to face), phone support role or call center environment 
• Intermediate level of proficiency with Microsoft Office products
• Influenza vaccination for the current flu season (typically August-May) or commitment to receive the influenza vaccination when available for the upcoming flu season
• Ability to work Monday – Friday from 8:00am – 4:30pm

Preferred Qualifications:

• 1+ years of Patient Access experience in a hospital OR medical setting
• Understanding of medical terminology
• Working knowledge of insurance policies, procedures and patient care settings  
• Prior experience working an overnight schedule

**PLEASE NOTE** The sign-on bonus is only available to external candidates.  Candidates who are currently working for UnitedHealth Group, UnitedHealthcare or a related entity in a full time, part time or per diem basis (“Internal Candidates”) are not eligible to receive a sign on bonus. 

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 to $27.69 per hour based on full-time employment. We comply with all minimum wage laws as applicable. 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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