Community Health Worker – Brown, Waukesha, Ozaukee, and Milwaukee Counties

At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together. 

As a Community Health Worker (CHW), you will act in a liaison role with Medicaid members to ensure appropriate care is accessed as well as to provide home and social assessments and member education. CHW’s work in a team-based structure and spend the majority of their time engaging directly with members telephonically. The Community Health Worker also addresses social determinant of health such as transportation, housing, and food access.

Schedule: Schedule is Monday through Friday from 8:00 am to 4:30pm Central Standard Time.  This position is a field-based position with a home-based office.

Location: Brown County, Waukesha County, Ozaukee County, Milwaukee County, WI and surrounding areas.

Local travel up to 50% and mileage is reimbursed at current government rate.

If you reside within Brown, Waukesha, Ozaukee, and Milwaukee Counties market you will have the flexibility to work a field* schedule as you take on some tough challenges. 

Primary Responsibilities:

• Help member set goals and develop a care plan to achieve those goals
• Proactively engage the member to manage their own health and healthcare
• Support the member to improve their wellbeing by staying out of the hospital, and attend regular visits to their primary physician
• As needed, help the member engage with mental health and substance use treatment
• Provide member education on community resources and benefits
• Knowledge and continued learning of community cultures and values
• Assess social determinants of health
• Create a positive experience and relationship with the member
• Conduct Health Risk Assessments (HRA)

What are the reasons to consider working for UnitedHealth Group?  Put it all together – competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
• More information can be downloaded at: http://uhg.hr/uhgbenefits

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED (or higher)
• 6+ months of experience managing populations with complex medical and behavioral needs
• Intermediate level of proficiency with Microsoft Office applications such as Excel (create, edit, sort), Word (create & edit), and Outlook (calendar management)
• Access to a designated quiet workspace in your home (separated from non-workspace areas) with the ability to secure Protected Health Information (PHI)
• Ability to travel locally within a designated area approximately 50% of the time
• Access to reliable transportation and valid Wisconsin driver’s license with state-required insurance

Preferred Qualifications:

• 1+ years of experience working with the Medicaid population
• Community Health Worker (CHW) Accreditation
• Experience with arranging community resources
• Experience with electronic charting
• Experience working in Managed Care
• 1+ years of experience of knowledge of the resources available, culture, and values in the community
• Experience working from home
• Experience with electronic charting
• Bilingual in Spanish or Hmong

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $20.00 to $35.72 per hour based on full-time employment. We comply with all minimum wage laws as applicable. 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. 

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.

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