Training Applications Analyst – Kelsey Seybold Clinic, Pearland, TX

Explore opportunities with Kelsey-Seybold Clinic, part of the Optum family of businesses. Work with one of the nation’s leading health care organizations and build your career at one of our 40+ locations throughout Houston. Be part of a team that is nationally recognized for delivering coordinated and accountable care. As a multi-specialty clinic, we offer care from more than 900 medical providers in 65 medical specialties. Take on a rewarding opportunity to help drive higher quality, higher patient satisfaction and lower total costs. Join us and discover the meaning behind Caring. Connecting. Growing together. 

Provides information system administration and support to the Epic Practice Management/EpicCare clinical modules and/or similar clinical or bio systems. Utilize analytical skills to build/maintain clinical system(s). May be responsible for maintenance, training and support as directed by management. Monitors system issues, uses analytical skills to troubleshoot clinical and business related issues including end user difficulties.

If you are located in Pearland, TX, you will have the flexibility to work remotely* as you take on some tough challenges.  This position follows a hybrid schedule with three in-office days per week.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma or equivalent work experience
• EpicCare EMR certification: There will be no certification required
• 1+ years of experience in applicable healthcare clinical operations, or systems design, configuration, or support in clinic using Epic
• Understanding of Epic applications, Support, and training
• Proven excellent verbal and written communication skills
• Proven ability to effectively communicate
• Proven self-motivated and excels in team and individual environments
• Proven problem and analysis solving skills
• Proven solid ability to translate clinical and operating requirements into clear, specific and actionable system configurations and ability to implement those configurations
• Proven ability to document in service desk and close out related user issues and tickets
• Proven ability to design, develop and update training documentation and materials
• Valid Texas driver’s license

Preferred Qualifications:

• Associate degree
• Software application certifications
• Technology Industry certifications
• Project Management certifications
• SME experience
• Proficiency level certification (as defined by Epic and at management’s discretion) and/or other similar clinical systems as required by management
• Proven communication, presentation, problem solving and technical skills
• Proven to have a positive and “can do” attitude
• Proven ability to learn quickly, and to obtain Epic System

Essential Duties:

• Project Management: Follows KSC Project Management tools and processes, change control tools and documentation processes
• Teams: Provide clinical and business team support as needed for projects, optimization or service desk areas. Work collaboratively and establish strong working relationships with members of other application teams/management to ensure proposed system changes are thoroughly vetted and potentially adverse downstream consequences are discovered
• Customer Service: Provide training and guidance to IT staff and/or (internal/external) customers. Keep accurate records of discussions and/or correspondence with such. Mentor staff in improving customer service excellence. SLA and deadline timeliness: assign, monitor and review IT SharePoint change control, PMO, and other project tickets assigned and resolve
• Interpersonal Skills: Strong positive attitude, interpersonal and relational skills, ability to make and keep commitments, meet project timelines, and provide outstanding customer service is required. Communication regarding technical matters in language easily understood by non-technical staff is required. Possesses the ability to be flexible in changing situations, meet changing priorities, and solve new and existing problems. Understands the value of adaptability with patients, customers, clinicians and business owners
• Reliability: Meets expectations for completion of duties as assigned in the required timeframes. Meets deadlines for regular duties and projects without management intervention. Analyze and communicate 
  opportunities for system improvement in accordance with standard change control and change management procedures. Communicates system changes to all applicable users either via issues calls, phone, email, Webinar or by completing service desk tickets. Meets objectives.
• Documentation: Lead, and direct creation and maintenance of all technical documentation as it relates to department responsibilities.
• Other duties as assigned

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The salary for this role will range from $58,800 to $105,000 annually based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.

OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.