Associate Director, Training Governance

Optum is a global organisation that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

In healthcare, evolution doesn’t just happen. It takes innovation, imagination, and a passion for solving problems in new and better ways. And innovation is taking place at a lightning-fast pace every day at Optum. As the fastest growing part of the UnitedHealth Group family of businesses, we’re expanding our team in Ireland and creating excellent opportunities for those who want greater purpose and more impact in their work. We’ll provide the investment, support, and resources to advance your career. You’ll provide the talent, ambition, and drive.

We are seeking a highly motivated and detail-oriented individual for an Associate Director, Training Governance role. This role will provide centralized governance for coder readiness, ensuring all production teams meet minimum training standards prior to release. The successful candidate will be responsible for ensuring all coders meet standardized training requirements across regions and for driving innovation in training processes and tools. This position plays a pivotal role in elevating training quality globally by bridging current inconsistencies between training content delivery and assessment across locations.

Schedule: Full-time position with standard working hours of Monday – Friday, 9am – 5pm.

Careers with Optum offer flexible work arrangements and individuals who live and work in the Republic of Ireland will have the opportunity to split their monthly work hours between our Dublin or Letterkenny office and telecommuting from a home-based office in a hybrid work model.

Primary Responsibilities:

Governance & Standardization:

• Develop, implement, and maintain a centralized governance framework for training and coder readiness

• Define and enforce minimum standards for training content, delivery, and assessment across all regional sites

• Ensure alignment between training practices and production requirements to minimize readiness gaps

Training Program Oversight

• Oversee the development and refinement of global training curricula, ensuring content accuracy and consistency

• Collaborate with subject matter experts and regional trainers to review and improve training materials

• Monitor training compliance and identify areas for improvement through structured evaluations and feedback loops

Cross-regional Alignment

• Act as a neutral, central point of coordination between regional training teams to ensure global consistency

• Facilitate best practice sharing and cross-regional collaboration to eliminate redundant or conflicting training approaches

• Lead initiatives to harmonize training tools, platforms and evaluation criteria

Process Improvement & Innovation

• Use data driven insights to continuously improve training effectiveness and relevance

• Introduce scalable training solutions that leverage technology

• Identify emerging training needs and proactively design strategies to address them

Quality Assurance Support

• Analyze training-related root causes of QA issues and implement corrective action plans

• Collaborate with QA teams to align training priorities with operational goals

• Track and report on key QA trends linked to training gaps or inconsistencies

Performance Monitoring & Reporting

• Establish metrics to track training effectiveness, learner progress, and knowledge retention

• Prepare and deliver regular reports and dashboards for leadership, highlighting training KPIs

• Leverage process analytics to drive data-informed decision-making

Frequent meetings with others across global time zones will require some calls to be made outside of standard business hours.

You will be rewarded and recognised for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role, as well as providing development for other roles you may be interested in.

Required Qualifications:

• Bachelor’s Degree (or higher) in business, HR, Operations, or a related field

• Experience working in a global or cross-regional organization

• Knowledge of training and development platforms or tools

• Proven experience in training governance, learning and development, or process improvement

• Experience with quality assurance frameworks and training standardization

• Advanced level of proficiency with Excel

Soft Skills:

• Communication and cross-functional leadership skills

• Ability to work in a globally distributed environment and drive consistency across regions

Please note you must currently be eligible to work and remain indefinitely without any restrictions in the country to which you are making an application. Proof will be required to support your application.

All telecommuters will be required to adhere to the UnitedHealth Group’s Telecommuter Policy.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalised groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to gender, civil status, family status, sexual orientation, disability, religion, age, race, and membership of the Traveller community, or any other characteristic protected by law. Optum is a drug-free workplace. © 2025 Optum Services (Ireland) Limited. All rights reserved.

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