TPA Director, Account Management – Remote – Southeast

At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.

As a Director of Account Management, you will effectively manage several direct reports responsible for the daily medical benefits, operational needs, and clinical activity of one of UnitedHealthcare’s largest customers. To perform this role, you will supervise a team of field account managers, pinpoint challenges, identify and modify for process improvements

You’ll enjoy the flexibility to work remotely * from anywhere within the Southeast. as you take on some tough challenges. 

Primary Responsibilities: 

• Build an Elite Team of Field Account Managers
• As a Director of Account Management, you will be responsible for leading a team of Field Account Managers to support execution of the client’s daily activities
• Execution of customer satisfaction and retention
• Work directly with Strategic Account Executives, Project Manager, and Operation team to ensure your team is executing on tactical needs of the account 
• Recruit, hire, and train best in class Field Account Managers
• Solid influence, collaboration and listening skills
• Proven ability to navigate an often ambiguous and complex organization to resolve customer issues
• Understand all plan reporting needs
• Collaborate with and advise of customer success and enablement
• Provide regular business updates to internal stakeholders
• Superior verbal, written and presentation skills
• Support and present at member meetings in person and virtual

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 4+ years of medical benefits understanding and client/member service experience
• 4+ years of leadership experience 
• Resides in the Southeast
• Ability to travel 25%
  

Preferred Qualifications:

• Understanding of UMR processes and systems 

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The salary for this role will range from $90,000 to $195,000 annually based on full-time employment. This role is also eligible to receive bonuses based on sales performance. We comply with all minimum wage laws as applicable.
 
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.