Clinic Call Center Representative

This position is Remote in Philomath, OR. If you are located within a commutable distance to the office at 500 Main Street, Philomath, OR, you will have the flexibility to work remotely* as you take on some tough challenges. You must be able to report in the office as needed.

Explore opportunities at The Corvallis Clinic, part of the Optum family of businesses. For more than 75 years, our multi-specialty group has been committed to delivering exceptional care to our patients and fulfilling careers to our team members. As a leading clinic in Oregon’s mid-Willamette Valley, we serve more than a quarter-million people with offices in Corvallis, Albany and Philomath. Join a team that empowers you from the start and values work-life balance, teamwork and trust. We offer comprehensive benefits and competitive pay. Elevate your career with us and discover the meaning behind Caring. Connecting. Growing together.

The Clinic Call Center Representative is the first point of contact at the Corvallis Clinic to help find solutions to questions and various inquiries that impact patient care and our clinical staff. This position is responsible for handling incoming, outgoing, and inter – office calls in a timely and efficient manner. The primary function of this role is to identify and handle customer inquiries completely and accurately by utilizing customer service skills to optimize the opportunity of each customer contact.

This position is full time, Monday – Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 AM – 5:00 PM PST. It may be necessary, given the business need, to work occasional overtime.

We offer 2 weeks of paid training. The hours during training will be 8:00 AM – 5:00 PM PST from Monday – Friday. Training will be conducted onsite and then you can continue remote.

Primary Responsibilities:

• Will participate and maintain a culture within The Corvallis Clinic consistent with the content outlined in the Service and Behavioral Standards Caregiver Handbook; To this end, employee will be expected to read, have familiarity, and embrace the principles contained within
• Take inbound calls, handles routing of calls / tasks, books appointments, and verifies patient insurance coverage
• Provide excellent customer service as a representative of the Corvallis Clinic
• Responsible for making patients and their needs a primary focus
• Ensure efficient and prompt responses to patient inquiries
• Cultivate positive and productive patient relationships with the Corvallis Clinic
• Utilize system policies and procedures to try and meet patient’s needs and seek information to recognize patient preferences and facilitate solutions to patient problems
• Communicate effectively with customers, staff, and Providers
• Ability to establish and maintain effective working relationships within the department and with clinical staff as required by the duties of the role
• Contact medical office staff or provider promptly when an acutely ill patient calls in
• Maintain confidentiality of the Corvallis Clinic’s customers and data
• Use technology as directed and within established guidelines
• Other tasks as assigned

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED OR equivalent years of experience
• Must be 18 years of age OR older
• 1+ years of experience in a high – volume customer service environment with focus on answering customer calls, which includes demonstrated leadership, problem solving, and organizational skills
• Experience with computer including Windows based applications
• Experience OR willingness to learn proficiency in the use of telecommunications hardware, software, and PBX platform as well as multiple IT applications
• Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures and terminology
• Ability to work any of our 8-hour shift schedules during our normal business hours of 8:00 AM – 5:00 PM PST from Monday – Friday. It may be necessary, given the business need, to work occasional overtime.

Preferred Qualifications:

• Healthcare related experience 
• Call center experience
• Experience OR training with medical / insurance terminology 
• Knowledge of State and Federal (HIPAA) laws pertaining to confidentiality of protected health information, including the ability to comply with laws and maintain confidentiality of patient information

Telecommuting Requirements: 

• Reside within a commutable distance to the office at 500 Main Street, Philomath, OR
• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy 
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Soft Skills:

• Ability to work, function and communicate successfully on a remote, multi – disciplinary team; Possess the knowledge and skills to develop constructive and cooperative working relationships with others and maintain them over time
• Ability to work with a diverse population of patients; Possess personal sensitivity to the needs and experiences of others
• Ability to proactively organize, plan, and prioritize work to complete within required time frames and to follow – up on pending issues; Ability to perform multiple tasks simultaneously and thrive in dynamic fast – paced environments and under pressure

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 – $27.69 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

OptumCare is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.

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