Associate Patient Care Coordinator

Perspectives Counseling Centers (part of Optum Behavioral Care) is an award winning Metro Detroit counseling center with over 40 Michigan therapists and counselors that specialize in every area of mental health and family therapy that includes family counseling, marriage counseling, couples counseling, child counseling, teen counseling, adult counseling, sex therapy, group counseling, autism treatment, bipolar disorder, life transitions, and all mental health treatment.

As an Associate Patient Care Coordinator with Perspectives Counseling Centers, you will be responsible for providing support to patients and the clinical staff. The Associate Patient Care Coordinator will greet and support the check-in and check-out for patients, register new patients, prepare paperwork and review for accuracy, verify completion of consents and insurance eligibility, process payments for in-person appointments, handle existing patient communications, manage internal referrals and ensure work locations are presentable and welcoming. 

Location: 888 W. Big Beaver Rd. Troy, MI. Travel may be required for coverage at other locations, depending on business need.

Schedule: Monday & Wednesday: 9:30am-6pm, Tuesday, Thursday, & Friday: 8:30am-5pm

Primary Responsibilities:

• Provide reception and clerical support in the clinic’s front office
• Ensure all locations are welcoming and adhere to brand guidelines
• Assist patients with the check-in and check-out process; review each patient’s chart prior to appointment and ensure consents and insurance verification are complete
• Collect and upload insurance cards and identification
• Assist with onboarding new patients, help patient’s access patient portal, prepare and confirm completion of paperwork, ensure consents and insurance verification are complete
• Answer incoming calls and return voicemails timely, respond to patient questions and triage incoming requests to appropriate departments
• Assist in updating and/or scheduling existing patient appointments and internal referrals with providers
• Process payments for co-pays, deductibles, co-insurance, self-pay, and missed appointments fees
• Ensure patient inquiries are addressed quickly, including resolving patient insurance eligibility issues
• Monitor clinician/admin/OBC inbox and respond accordingly and take necessary steps
• Secure patient information and maintain patient confidentiality

What are the reasons to consider working for UnitedHealth Group?  Put it all together – competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
• More information can be downloaded at: http://uhg.hr/uhgbenefits

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED (or higher)
• 1+ years of experience in a mental health or medical office setting OR 2 + years of customer service experience
• Intermediate level of proficiency with keyboarding and basic computer software
• Willing and able to travel to other locations for coverage, as needed
• Access to reliable transportation

Preferred Qualifications:

• 1+ years of experience in a mental health or medical office setting
• Experience working with computers for professional communication and medical documentation – Excel, Outlook, Athena RMS (or other EHRs)
• Basic understanding of medical terminology
• Ability to interpret a variety of data and instructions furnished in written, oral, diagram, or schedule form

Soft Skills:

• Written and verbal communication skills to explain sensitive information clearly and professionally to diverse audiences, including non-medical staff
• Ability to work independently, as well as be part of the team, including accomplishing multiple tasks in an environment with interruptions

Explore opportunities at Optum Behavioral Care. We’re revolutionizing behavioral health care delivery for individuals, clinicians and the entire health care system. Together, we are bringing high-end medical service, compassionate care and industry leading solutions to our most vulnerable patient populations. Our holistic approach addresses the physical, mental and social needs of our patients wherever they may be – helping patients access and navigate care anytime and anywhere. We’re connecting care to create a seamless health journey for patients across care settings. Join our team, it’s your chance to improve the lives of millions while Caring. Connecting. Growing together. 

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 to $27.69 per hour based on full-time employment. We comply with all minimum wage laws as applicable. 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.

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