NP Licensed in NY or NJ – Telephonic After Hours – Part Time – Remote

Telephonic After-Hours Call – Nights, Weekends, Rotating Holidays

Sign on Bonus

 Experience Preference: Candidates with recent experience in high-acuity geriatric care (e.g., SNF, LTACH, Hospitalist, ICU, Emergency) are preferred.

Optum Home & Community Care, part of the UnitedHealth Group family of businesses, is creating something new in health care. We are uniting industry-leading solutions to build an integrated care model that holistically addresses an individual’s physical, mental and social needs – helping patients access and navigate care anytime and anywhere.

As a team member of our Senior Community Care (SCC) product, we work with a team to provide care to patients at home in a nursing home, assisted living for senior housing. This life-changing work adds a layer of support to improve access to care.

We’re connecting care to create a seamless health journey for patients across care settings. Join us to start Caring. Connecting. Growing together.

The Home and Community Care (HCC) program is a longitudinal, integrated care delivery program.  The HCC National On Call advanced practice clinician (APC) is responsible for providing telephonic care and direction to members and facility staff during various evening, overnight, weekend, and holiday hours. This role is responsible for the delivery of medical care services to a pre-designated group of enrollees.

In this remote role you will provide afterhours virtual (primarily telephonic) care for aging residents in various settings. This excellent opportunity affords an autonomous role bringing enormous satisfaction in the care and comfort of our aging population.  In this role you will have the ability to achieve work life balance. Optum is transforming care delivery with innovative and personal care. As one of the largest employers of APCs, Optum offers unparalleled career development opportunities. 

Scheduling:

• This is a full time, work from home position requiring variable shift coverage on weeknights, weekends, and holidays
• While your shift times can vary, we provide coverage to members:
  • on weeknights from 5pm- 8am local time, and
  • continuous weekend coverage from Friday at 5pm to Monday at 8am, and 
  • Holiday coverage beginning at 5pm of the end of the last business day to 8am of the resumption of business hours
• Weekday Shifts are assigned between 5PM and 8AM
• Weekend Shifts are assigned between 12AM and 12PM
• Holiday scheduling is completed at the beginning of the year for advanced planning

Experience Preference: Candidates with recent experience in high-acuity geriatric care (e.g., SNF, LTACH, Hospitalist, ICU, Emergency) are preferred.

Call Handling: You will receive about 4 after-hours calls per hour on average from Nursing Home Staff, RNs, DONs, Staff

Typing Skills: Excellent typing skills are essential as you will need to enter notes live for each case

If you are located in NY or NJ License, willing and able to work after normal business hours including weekends and holidays, you will have the flexibility to work remotely* as you take on some tough challenges. 

Primary Responsibilities:

• Available on provided telephonic platform, both taking and placing calls to coordinate care for members between facilities, hospitals, and Optum field colleagues
• Utilize EMR proficiently to provide acute care to members during overnight and weekend and holiday hours
• Primary Care Delivery
  • Manage both medical and behavioral, chronic, and acute conditions effectively, and in collaboration with a physician or specialty provider
  • Responsible for ensuring encounter is documented appropriately to support the diagnosis at that visit
  • Attend and complete all mandatory educational training requirements
• Care Coordination
  • Monitor the needs of members and families while facilitating any adjustments to the plan of care as situations and conditions change
  • Review orders and interventions for appropriateness and response to treatment to identify the most effective plan of care that aligns with the member’s needs and wishes
• Program Enhancement Expected Behaviors
  • Regular and effective communication with internal and external parties including physicians, members, key decision-makers, nursing facilities, HCC staff and other provider groups 
  • Ability to meet shift scheduling requirements, and attendance expectations

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.