Customer Service Representative – Golden, CO

Optum CO is seeking a Customer Service Representative to join our team in Golden, CO. Optum is a clinician-led care organization that is changing the way clinicians work and live.

As a member of the Optum Care Delivery team, you’ll be an integral part of our vision to make healthcare better for everyone. 

At Optum, you’ll have the clinical resources, data and support of a global organization behind you so you can help your patients live healthier lives. Here, you’ll work alongside talented peers in a collaborative environment that is guided by diversity and inclusion while driving towards the Quadruple Aim. We believe you deserve an exceptional career and will empower you to live your best life at work and at home. Experience the fulfillment of advancing the health of your community with the excitement of contributing new practice ideas and initiatives that could help improve care for millions of patients across the country. Because together, we have the power to make health care better for everyone. Join us and discover how rewarding medicine can be while Caring. Connecting. Growing together. 

This is a full-time position (40 hours/week), Monday through Friday. Employees must be available to work an 8-hour shift within our standard business hours of 8:00 AM to 5:00 PM Mountain Time. Occasional overtime may be required based on business needs. Employees are required to work some days onsite and some days from home.

We offer 90 days of paid in-person training conducted onsite at our office located at 1707 Cole Blvd, Suite 100, Golden, CO, Training hours are Monday through Friday, 8:00 AM to 5:00 PM Mountain Time.

After successfully completing the 90-day training period, employees may become eligible for a hybrid work schedule, which includes working some days onsite and some days from home, depending on performance and business needs.

If you are within commutable distance to the office at 1707 Cole Blvd, Suite 100, Golden, CO, you will have the flexibility to work from home and the office in this hybrid role* as you take on some tough challenges.

Primary Responsibilities:

• Answer average of 60-80 incoming phone calls per day from customers and identify the type of assistance the customer needs
• Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems
• Communicate directly with clinical staff for patient needs
• Medication refills, referral requests, chart troubleshooting
• Scheduling appointments for patients – entering and updating demographics
• Other tasks as needed

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.  

Required Qualifications:

• High School Diploma / GED OR equivalent work experience
• Must be 18 years of age OR older
• 1+ years of experience in customer service environment (i.e. office, administrative, clerical, customer service, etc.) using phones and computers as the primary job tools
• Experience with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
• Typing – 40 wpm
• Ability to work full time (40 hours/week) Monday – Friday. Employees are required to work an 8-hour shift schedule during our normal business hours of 8:00am – 5:00pm Mountain Time. It may be necessary, given the business need, to work occasional overtime.

 Preferred Qualifications:

• 1+ years of health care experience
• Knowledge of Medical Terminology

 Telecommuting Requirements:

• Reside within commutable distance to the office at 1707 Cole Blvd, Suite 100, Golden, CO.
• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The salary for this role will range from $16.00 – $27.69 per hour based on full-time employment. We comply with all minimum wage laws as applicable. 

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission. 

OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

OptumCare is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.

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