CARE Clinical Administrative Coordinator – National Remote

UMR, UnitedHealthcare’s third-party administrator (TPA) solution, is the nation’s largest TPA. When you work with UMR, what you do matters. It’s that simple . . . and it’s that rewarding. 

In providing consumer – oriented health benefit plans to millions of people; our goal is to create higher quality care, lower costs and greater access to health care. Join us and you will be empowered to achieve new levels of excellence and make a profound and personal impact as you contribute to new innovations in a vital and complex system. Opportunities are endless for your career development and advancement within UMR due to our record-breaking growth. 

Regardless of your role at UMR, the support you feel all around you will enable you to do what you do with energy, quality, and confidence. So, take the first step in what is sure to be a fast – paced and highly diversified career. 

This position is full-time Monday-Friday 9am-6pm PST. Employees are required to work our normal business hours. It may be necessary, given the business need, to work occasional overtime or weekends. 

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities: 

• Administrative and Communication Support 
• Regularly check shared team email inboxes for messages from patients, care coordinators, and leadership, and route them appropriately. 
• Monitor alerts in the Vivify app and follow established workflows to assign tasks to clinicians. 
• Keep team spreadsheets on Microsoft Teams current, including creating new monthly tabs and updating entries as needed. 
• Learn and use internal systems to support daily operations. 
• Take clear and organized notes during team meetings to support follow-up and documentation. 
• Assist clinicians by reviewing and updating tracking spreadsheets, including entering basic statistics or data points.

Referral and Intake Support 

• Receive and review incoming referrals for patients with health or social needs. 
• Follow clear procedures to ensure referrals are handled correctly. 
• Read through patient information to understand the reason for the referral. 
• Work with nurses, social workers, and other team members to help assess patient needs. 
• Help identify missing information and request it when needed. 
• Organize and summarize basic data to support care planning. 
• Keep accurate records following company guidelines.

Patient Communication and Support 

• Build positive, respectful relationships with patients through clear and caring communication. 
• Use active listening and ask thoughtful questions to understand patient concerns. 
• Confirm what services the patient needs and explain next steps. 
• Help guide conversations to gather helpful information for the care team. 

Connecting Patients to Resources 

• Help match patients with internal programs that meet their needs. 
• Respect each patient’s background and advocate for their preferences. 
• Recognize urgent needs and help patients access support quickly. 

Coordinating Services 

• Help arrange follow up to make sure patients receive support. 
• Provide patients with information and tools to access care. 
• Adjust plans when challenges come up and find new ways to help. 
• Communicate with the team to make sure everyone is aligned. 

Tracking Progress 

• Record outcomes and updates in the system accurately.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. 

Required Qualifications: 

• High School Diploma / GED OR equivalent work experience 
• Must be 18 years of age OR older 
• 2 + years of experience working in an office setting where daily responsibilities involved frequent use of the telephone and computer as primary tools. 
• 2+ years of experience analyzing and solving customer problems 
• Experience working with medical terminology 
• Experience working in the health care industry 
• Ability to work fulltime, Monday-Friday 9am-6pm PST. Employees are required to work our normal business hours. It may be necessary, given the business need, to work occasional overtime or weekends. 

Preferred Qualifications:

• Experience working with health care insurance 
• Experience working with Medicare and/or Medicaid Services 
• Experience in a hospital, physician’s office, or medical clinic setting 
• Clerical or administrative support background or experience working in a call center environment 

Telecommuting Requirements: 

• Ability to keep all company sensitive documents secure (if applicable) 
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy. 
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service. 

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy 

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $20.00 – $35.72 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.

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