Clinical Software Trainer

Optum is a global organisation that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.  

Here at Optum, we are excited to share that we are currently recruiting for a Clinical Software Trainer to join us on an 12-18 month fixed-term contract.

This position is a field-based role and requires travel across Wales to deliver on-site training. You will therefore be based in Wales and hold a full clean driving license.

We’re looking for individuals who have an aptitude for delivering training, whether from a previous training position or a passion for coaching and mentoring. You will be joining a collaborative team of Clinical Software Trainers who are responsible for delivering training sessions to GP Practices that are migrating to our electronic patient record software solution, known as EMIS Web. In this position, you will receive a supportive onboarding journey that will enable you to deliver high-quality training on-site and remotely.

Please note that a company electric car is included in this role and there is a requirement for overnight stays on a weekly basis.

What you’ll do

We give you all the training you need, so this role is ideal for an individual who either has previous training experience or an aptitude for coaching or mentoring. 

As a Clinical Software Trainer, you will be the point of contact for our GP Practice customers during the migration cycle to our electronic patient record software solution, known as EMIS Web. Throughout the migration cycle you will be responsible for delivering training sessions in varied settings and styles to a variety of audiences, this could be one-to-one, small group sessions, seminar style events and train the trainer on site or remotely.

There is a requirement to travel to site in this Clinical Software Trainer job including multiple overnight stays in a week.

Other key responsibilities and accountabilities will include; 

• Delivery of Transformation services to established customers, identify and implement high complexity solutions
• Collection and analysis of customer and/or user requirements and process’s, matching these needs to Optum Health products and services, ensuring the optimal and effective solutions to find better ways of working are implemented
• Advise and provide support to our customers, as a system specialist, with regards to all aspects of the configuration of the Optum Group products
• Detailing customer activity reports within the agreed timeframe of a customer delivery day, encouraging feedback to continue development and improvement

Who You’ll Be:

At Optum we will provide you with training on our systems and delivery sessions, we’re looking for you to have a genuine passion for excellent customer delivery. We don’t need you to have previous experience in clinical software training, we can teach you this, however, we’re looking for individuals who have experience in coaching, mentoring, or training.  

Collaboration is key, not only will you work closely with our customers to understand their training needs during the migration process but also with internal departments and the wider team to troubleshoot any queries. With the ability to learn quickly, you will have good IT literacy and confidence in speaking to a variety of audiences.

You will be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role, as well as providing development for other roles you may be interested in.

Other skills and experience we are looking for you to demonstrate include;

• Excellent verbal and written communication skills with the ability to listen carefully, empathise and provide clear and consistent education
• Experience of providing excellent customer service or customer delivery
• Ability to contribute to the creation of dynamic training materials that support knowledge transfer
• Flexibility to travel throughout Northern Ireland and potentially the UK to deliver training and service on-site with customers

 If you are eager to join an organisation where you have more than just a job, but an opportunity to add value and develop yourself further, then apply today!

Please note you must currently be eligible to work and remain indefinitely without any restrictions in the country to which you are making an application. Proof will be required to support your application.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalised groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, age or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. © 2025 UnitedHealth Group. All rights reserved.

Uses pertinent data and facts to identify and solve a range of problems within area of expertise.

Investigates non-standard requests and problems, with some assistance from others.

Works exclusively within a specific knowledge area .

Prioritizes and organizes own work to meet deadlines.

Provides explanations and information to others on topics within area of expertise. –