Pharmacy Care Technician – Everett, WA

$1,500 SIGN ON BONUS FOR EXTERNAL APPLICANTS

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.   

Under general supervision, the pharmacy technician in the Anticoagulation Clinic (ACC) is responsible for providing technical support under the supervision of a registered pharmacist, which includes but is not limited to: medication order triage, pending lab orders, triaging incoming patient calls, in-basket management, and supporting ACC clinicians (PharmD, ARNP, RN). The technician’s duties require interaction with physicians, nurses, and other health care providers. 

Schedule: Monday-Friday 8-hour shift between 7am-5pm PST (shifts determined following training period)

Location: 3901 Hoyt Avenue, Everett, WA

Primary Responsibilities:

• Patient Care
  • Patient outreach via telephone, MyChart, or other means
  • Provides basic technological support for patients (i.e. telehealth visits, signing up for MyChart, etc.) 
  • Support scheduling/rescheduling of patient visits to ensure patients have follow-up
  • Ensures patient access to materials (i.e. mailing patient education handouts and other handouts, test strips for home INR patients, etc.)
• Workflow Management
  • Manages and triages incoming calls to the department
  • Management of telephone encounters in in-basket/pools
  • Requests ARNP/Pharmacist/RN intervention when needed
  • Tracks and retrieves patient lab results
  • Triages orders in an appropriate manner
  • Track and inform clinicians of patient discharge from acute care facilities (i.e. hospital, skilled nursing)
  • Performs monthly controls for Coaguchek Point of Care devices
  • Check for outdated medications and supplies and removes them from inventory
• Interactions with Teammates
  • Maintains professionalism and courteousness in interactions with patients and teammates
  • Answers non-discretionary questions from patients and teammates
  • Cleans and maintains clinic areas 
  • Keeps desk, work areas, and counter tops cleaned and free of clutter
  • Maintain knowledge and skills needed to perform duties
  • Support training of new technicians, pharmacy interns, and clinicians
• All staff members are to promote a positive and productive work environment by acting maturely and responsibly, satisfactorily performing his or her job responsibilities and conducting themselves in a professional, courteous, and respectful manner toward fellow employees, physicians, and patients
• Must relate to other people beyond giving and receiving instructions: (a) get along with co-workers or peers without exhibiting behavioral extreme; (b) perform work activities requiring negotiating, instructing, supervising, persuading, or speaking with others; and (c) respond openly and appropriately to feedback regarding performance from a supervisor
• Performs all duties in a manner which promotes and supports the Core Values and Compact of Optum
• Integrates Lean principles, practices, and tools to improve operational efficiency, reduce costs and increase customer satisfaction
• Frequently must follow written and oral instructions as well as complete routine tasks independently
• Completes annual compliance training on HIPAA/Privacy/Confidentiality/Non-Discrimination/Harassment/Integrity Statement and signs Agreements
• Ensures confidentiality of patient information following HIPAA guidelines and Optum policies
• Attends training to meet requirements of the job position and as needed or mandated by Optum policies, Div. of Occupational Safety & Health (DOSH), OSHA, L&I and other state/federal regulations
• Has regular and predictable attendance
• Performs other duties as assigned

What are the reasons to consider working for UnitedHealth Group?  Put it all together – competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
• More information can be downloaded at: http://uhg.hr/uhgbenefits

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED (or higher)
• Active Pharmacy Technician license in the state of Washington
• Completion of a Pharmacy Technician certification program approved by the Washington State Board of Pharmacy
• 1+ years of experience as a Pharmacy Technician

Preferred Qualification:

• 3+ years of experience working as a Pharmacy Technician
• Epic or similar Electronic Medical Record (EMR) experience 
• Retail Pharmacy Technician experience

Soft Skills:

• Proven organizational skills
• Proven solid and clear verbal and written communication
• Proven ability to learn and apply computer skills
• Proven attention to detail
• Proven ability to problem solve
• Proven positive team attitude
• Proven ability to work with a diverse range of people

**PLEASE NOTE** The sign-on bonus is only available to external candidates.  Candidates who are currently working for UnitedHealth Group, UnitedHealthcare or a related entity in a full time, part time or per diem basis (“Internal Candidates”) are not eligible to receive a sign on bonus. 

The salary range for this role is $16.88 to $33.22 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives. 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. 

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.

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