EAP Telephone Counsellor

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

As a Fortune 5 business, we’re one of the world’s leading healthcare companies. There are no limits here on the resources you’ll have or the challenges you’ll encounter. 

We have been supporting global healthcare systems from Ireland and the UK for more than 20 years, building a dynamic and diverse team of more than 2,100 talented individuals. With a continued record of growth and stability, we’re on the constant lookout for fresh talent to join our expanding teams.

As an EAP Counsellor you will be in an impactful role built around a caring supportive team of counsellors with a desire to improve the emotional wellbeing of our members. The EAP counsellor is essential for providing brief solution focused counselling to our members working with a model of delivering Emotional Wellbeing Support with a realistic approach, coaching our members to their desired goal. Working alongside the EAP Ireland team you’ll have the opportunity to  in the moment support to a diverse range of clients. In addition to having impact on a great team, you’ll also discover the career opportunities you’d expect from an industry leader.  

Working Schedule: 

• 24/7 Rotational Shifts available Monday to Sunday
• Full time permanent position across 5 days per week (39 hours)
• Unsociable hours and weekends can be worked from home

Primary responsibilities:

• Provide virtual assessments and in the moment support to a diverse range of clients using a brief solution focused model
  
• Provide one off emotional wellbeing calls, referring to internal and external resources  
  
• Carry out risk assessments and triage
  
• Complete case notes for all clients in line with clinical policy 
  
• Undertake training modules and company specific E- learning
  
• Keep up to date on relevant regulatory and legislative developments
  
• Play a proactive role in weekly and monthly team meetings
  
• Demonstrate a keen awareness of meeting customer expectations within the boundaries of emotional wellbeing. 
  
• Problem solving and the ability to create an internal network are key  
  
• Undertake all other tasks and responsibilities as required

You will be rewarded and recognised for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role, as well as providing development for other roles you may be interested in. 

Required qualifications:

• Ability to work rotational shifts in accordance with the business operating 24/7
• Accreditation or currently undertaking supervised hours working towards accreditation to recognized counselling governing body or Master’s degree (or higher) in Psychology with relevant coaching qualification (EMCC/ICF)
• Minimum Level 7 or equivalent in Counselling or Psychotherapy
• Proficiency with I.T/Computer (MS Word, Excel, Outlook, MS Teams etc.)

Preferred qualifications:

• Experience working in a brief solution focused counselling model.
• Telephone/video counselling experience. 
• Ability to speak Italian, French or German Fluently

Soft Skills:

• Clinical judgement and understanding of your responsibilities regarding confidentiality; strong work ethic and professionalism. 
• Communication, problem solving, collaboration, cultural competency, interpersonal, self-care, time management and organizational skills.

Please note you must currently be eligible to work and remain indefinitely without any restrictions in the country to which you are making an application. Proof will be required to support your application.

All telecommuters will be required to adhere to the UnitedHealth Group’s Telecommuter Policy.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalised groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to gender, civil status, family status, sexual orientation, disability, religion, age, race, and membership of the Traveller community, or any other characteristic protected by law. Optum is a drug-free workplace. © 2023 Optum Services (Ireland) Limited. All rights reserved.

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