Patient Access Supervisor

This position is Onsite. Our office is located at Sierra Nevada Memorial Hospital, 155 Glasson Way Grass Valley, CA 95945.

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

This position is full time Monday – Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 12:00pm – 10:30pm with availability for on-call duties that may include morning shifts or weekends, per business need.

We offer 6 weeks of on-the-job training. The hours during training will be 8:00am to 4:30pm, Monday – Friday for the first six weeks. 

Primary Responsibilities:

• Responsible for emergency department registration staff
• Have a working knowledge of computer applications
• Demonstrate leadership and analytical thinking capability
• Requires working knowledge of insurance including commercial contracts, managed care, and government programs including federal, state, and local agencies
• Have knowledge of basic medical terminology
• Organizes workflow to ensure accurate and timely team performance
• Supervises the work schedule, always ensuring adequate and appropriate coverage for all positions
• Selects and delegates training and orientation of new staff
• Assigns staff responsibilities and evaluates performance
• Counsels employees on areas of improvement of job duties and performance
• Works with staff to develop personal development plans, identify areas for improvement, and improve performance
• Performs interviews, performance appraisals, provides coaching and feedback to staff adhering to the policies and procedures of the admitting department as well as Dignity Health policies
• Provides input for, and ensures staff compliance with, established organizational policies, objectives, safety, environmental and infection control standards
• Possesses knowledge and ability to leverage technology, optimize the utilization of internal resources and improve the quality of work and information flows
• Participates in administrative staff meetings and attends other meetings as assigned
• Attends, and sometimes leads departmental meetings and contributes with suggestions, ideas, and methods to improve quality of department / hospital operations
• Daily rounding and weekly huddles with the registration staff
• Reviews operational reports, identifies opportunities and problems and makes recommendations for improving customer service, patient throughput and process flow
• Generates enthusiasm and commitment among employees

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED
• Must be 18 years of age OR older
• 2+ years of experience working in a hospital patient registration department, physician office, or revenue integrity in a healthcare setting
• Experience verifying patient insurance 
• Working knowledge of medical benefits & medical terminology
• Able to train on a flexible day shift, Monday-Friday from 8:00 AM to 4:30 PM, for the first six weeks
• Ability to work full-time onsite at Sierra Nevada Memorial Hospital, 155 Glasson Way Grass Valley, CA 95945
• Ability to work evening shift between the hours of 12:00 PM and 10:30 PM, with availability for on-call duties that may include morning shifts or weekends, per business need

Preferred Qualifications:

• 1 + years of supervisor/management or team/group lead experience in healthcare
• 2+ years of in ER Registration
• Bilingual Fluency in English and any other language

Soft Skills:

• Understanding and sharing the feelings of others to build trust and rapport
• Fully concentrating, understanding, and responding thoughtfully to others
• Expressing ideas clearly and respectfully, both verbally and non-verbally
• Adjusting your approach based on the situation and the people involved
• Remaining calm and composed, especially when others are stressed or upset

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The salary for this role will range from  $58,800 – $105,000 annually based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.

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