Senior Data Analyst – Remote

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.  

The Senior Data Analyst will be responsible for supporting a variety of strategic activities utilizing Member Experience data and performance metrics throughout the enterprise. The Senior Data Analyst will collect, consolidate, and analyze data that is defined and owned by various department subject-matter-experts (SMEs), payers, and/or stakeholders. This individual will collaborate with our Care Delivery Organizations (CDOs) to provide them with actionable analytics data and point-of-care visibility to CAHPS/HOS opportunities, as well as supporting internal teams on documentation and analytics processes. This role will manage projects of medium to high complexity.

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Develops and manages execution of standard and innovative ways to report CAHPS/ HOS measure performance levels by CDO (official and off-cycle) including verbatims, sentiment analysis, and social listening
• Recommends and implements new or modified reporting methods and procedures to improve report content and completeness of information.  Assists in testing new reports and ongoing support of existing solutions, including defect identification and resolution 
• Develops analysis on market level drivers for CAHPS improvement, including crossover analytics utilizing various customer feedback surveys 
• Supports CDOs with actionable CAHPS/ HOS data analytics
• Develop and implement framework for CAHPS/ HOS data analytics, identify and communicate best practices for CAHPS/ HOS data analysis
• Apply predictive analytics outputs to improve member intervention targeting
• Build models to measure intervention effectiveness
• Transforms data into meaningful, professional, and easy to understand formats including visualizations for various audiences
• Designs, develops, tests, documents, and maintains database queries and reports. Normalizes data as needed, and evaluates downstream business systems, processes, and/or organizational impacts
• Develop analytics to pilot solutions for point-of-care CAHPS/ HOS opportunities  
• Support Member Experience team with establishing and maintaining systems for outreach documentation and analytics
• Identify key opportunity areas to collaborate on data analytics with payers and markets 

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 5+ years of experience in data analytics
• 5+ years of experience in a deadline driven environment
• 5+ years of experience influencing and collaborating with others
• Hands-on experience with large datasets
• Experience managing and integrating data connections between multiple data sources
• Intermediate experience using advanced analytic tools such as Alteryx, Python, and/or SQL
• Solid knowledge of extracting and developing key consumer insights within a population
• Intermediate level Excel skills – pivot tables, formulas including VLOOKUP, spreadsheet creation and updating. Intermediate level Word and PowerPoint skills – Project scope documents, project presentations, etc. Basic level SharePoint and MS Teams skills – posting documents, updating shared documents, etc.
• Demonstrable track record of solid analytical, problem solving and decision-making skills

Preferred Qualifications:

• 1+ years of experience using Alteryx
• Healthcare experience
• Proven solid communication skills (written and verbal); ability to present communication plans to customers
• Proven ability to quickly aggregate and analyze information and draw statistically valid conclusions
• Proven ability to thrive in an environment that is tasked with providing data-driven decision support and business intelligence that is timely, accurate and actionable
• Proven to be highly motivated with ability to work in a fast paced, changing environment

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The salary for this role will range from $89,900 to $160,600 annually based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. 

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.