Customer Service Representative

This position is Onsite. Our office is located at 31 Beaver Street, Cooperstown, NY.

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

This position is full time. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours: Monday – Wednesday, 10:30AM – 07:00PM and Friday – Saturday, 08:00AM – 04:30PM. It may be necessary, given the business need, to work occasional overtime.  

We offer 3 weeks of on-the-job training. During normal business of 8:00am – 4:30pm, Monday – Friday.

Primary Responsibilities:

• Answers inbound phone calls while providing a high-quality patient/caller experience.
• Responsible for code and emergency team response
• Monitoring various hospital alarm systems and responding in an efficient and timely manner.
• Schedules, reschedules, and cancels appointments.
• Works all assigned work timely according to department standards and documents all actions in the system.
• Registers new patients, verifies patient demographics and health insurance, updates patient information in designated databases.
• Responds to general information requests and/or inquiries from patients, physicians, medical offices, and other callers.
• Communicates effectively and in a professional manner.
• Processes all work-related responsibilities in an efficient, timely and accurate manner.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. 

Required Qualifications:

• High School Diploma/GED
• Must be 18 years of age OR older
• Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications.
• Ability to work Monday – Wednesday, 10:30AM – 07:00PM and Friday – Saturday, 08:00AM – 04:30PM
• Ability to work full time onsite at Bassett Medical Center, 31 Beaver Street, Cooperstown, NY

Preferred Qualifications:

• 1+ years of experience in healthcare customer service

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 – $27.69 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.

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