Senior Trainer – RCM – Dignity Health
Careers at UnitedHealth Group
We’re creating opportunities in every corner of the health care marketplace to improve lives while we’re building careers. At UnitedHealth Group, we support you with the latest tools, advanced training and the combined strength of high caliber co-workers who share your passion, your energy and your commitment to quality. Join us and start doing your life’s best work.SM
Clinical
Compassion. It’s the starting point for health care providers like you and it’s what drives us every day as we put our exceptional skills together with a real feeling of caring for others. This is a place where your impact goes beyond providing care one patient at a time. Because here, every day, you’re also providing leadership and contributing in ways that can affect millions for years to come. Ready for a new path? Learn more, and start doing your life’s best work.SM
Our teams are helping people from around the world. We can bring out your best as you put your listening, analytical and problem solving skills to work in a setting that is geared to helping improve lives and enhance health care for millions. Here, you’ll discover a wealth of pathways for professional growth within Customer Service, Billing, Claims, Enrollment & Eligibility and across our global economy. Join us and find out why this is the place to do your life’s best work.SM
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
Primary Responsibilities:
- Successful implementation and management of the training department
- Training fresher, existing and experienced colleagues for all scopes of work in backend business of RCM
- Delivering training programs to employees using a variety of methods, including classroom instruction, e-learning and on-the-job training
- Review training needs and performance monthly basis and perform focus group, conduct feedback and monitor progress of the batches till they become productive as 100%
- Bottom quartile management
- Plan and implement an effective training curriculum, content and automation
- Collaborate with management to identify training needs (TNI or TNA) for all employees
- Regularly connect with ops, quality and training to enhance the training and identify the area of improvement
- Maintaining up-to-date knowledge of best practices in training and development and making recommendations for changes to training programs as required
- Be able to raise or track new hire process credentials
- Be able to work on the accounts for the aligned process to have hands-on experience for better for experiential training
- Learn new or existing business as end to end and prepare or modifier the training curriculum
- Be able to align themselves with organization or team or client culture and mission, vision and value
- Be well equipped in handling in-person and virtual training
- Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
Required Qualifications:
- 5+ years of experience in the US healthcare industry with acute and ambulatory billing
- 5+ years of experience in healthcare revenue cycle management services, with understanding of upstream and downstream
- Worked as AR representative and effectively implemented the experiential learning in the new hire batches
- In-depth knowledge of denial management and appeal writing for both administrative and clinical denials
- In-depth knowledge of Acute and Ambulatory specialties with understanding of associated diagnosis, procedure and denials
- Comprehensive knowledge of UB04 claim form component, including proper inpatient coding, revenue codes, procedure codes, and regulatory requirement
- Familiarity with insurance guidelines (Medicare, Medicaid, commercial payers) and their plans
- Expertise in handling inpatient claims and understanding payment methodologies- DRG classifications, bundled payment models)
- Proficiency in understanding coding denials and code sets (ICD-10, CPT04, HCPCS) and understanding of medical records
- Demonstrated ability to analyze AR claim as end to end and identify the root cause and faster resolution
- Demonstrated ability to handle multiple geos – US/PR/PHL/IND
- Proven solid analytical and problem-solving skills
- Proven excellent communication and leadership abilities
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.
Optum is a drug-free workplace. © 2025 Optum Global Solutions (Philippines) Inc. All rights reserved.
Additional Job Detail Information
Requisition Number 2305432
Business Segment Optum Global Advantage
Employee Status Regular
Travel No
Additional Locations
Quezon City, Manila, PH
Muntinlupa, Manila, PH
Taguig, Manila, PH
Overtime Status Exempt
Schedule Full-time
Shift Day Job
Telecommuter Position No
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