Customer Service Representative

This position is Onsite. Our office is located at 220 BROAD ST., SUMTER, SC.

Opportunities with Colonial Healthcare, part of the Optum family of businesses. Join our team and advance your career within a leading primary care and specialty medical practice that prides itself on family-focused, patient-centric care. With over 25 years of experience, offices across Sumter, Columbia, Camden, and Manning, SC, and a commitment to reducing wait times and integrating cutting-edge medical advancements, we offer a supportive environment where you can grow professionally. Our dedication to improving the quality of life for our patients through coordinated care and advanced diagnostic services is unwavering. Be part of a network that values Caring. Connecting. Growing together.

This position is full time Monday – Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:30am – 5:30pm. It may be necessary, given the business need, to work occasional overtime. Our office is located at 220 BROAD ST., SUMTER, SC.

We offer 2-6 weeks of paid training. The training hours and schedule will be Monday to Friday any shift between 7:30am to 5:30pm.

   

Primary Responsibilities:

• Answer all phone calls. Schedule, reschedule or cancel patient appointments as needed.
• Rescheduling all appointments any time a provider is out of the office
• Transfer calls to nurse station or other specific locations as needed
• Put in telephone encounters when a patient needs medication, lab results or to speak with a nurse or provider.
• Call all patients who don’t show up for an appointment to attempt to get them back on schedule.
• Call all new patients prior to their appointment as a reminder.
• Send letters to patients that we can’t successfully get on the phone.
• Help mail letters to all patients of a provider who is leaving the practice

   

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED OR equivalent work experience
• Must be 18 years of age OR older
• 1+ years of customer service experience (i.e. office, administrative, clerical, etc.) using phones and computers as the primary job tools
• Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
• Ability to work full time Monday – Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:30am – 5:30pm. It may be necessary, given the business need, to work occasional overtime. Our office is located at 220 BROAD ST., SUMTER, SC.

   

Preferred Qualifications:

• Health care experience
• Call queue experience

   

Soft Skills:

• Demonstrated ability to listen skillfully, collect relevant information, build rapport and respond to customers in a compassionate manner
• Proficient conflict management skills to resolve issues in a stressful situation

   

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The salary for this role will range from $16.00 – $27.69 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

   

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.

   

   

OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

   

OptumCare is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.

   

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