Correspondence Representative – Intake

This position is National Remote. You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. 

At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together. 

Turn on the news on any night of the week and you’re likely to hear about the changes that are sweeping through our health care system. It’s dramatic and each day presents a new set of challenges. And that’s where UnitedHealth Group’s family of businesses is taking the lead. We see those challenges as opportunities, but we can’t do it alone. You’ll play a leadership role in a high volume, focus and performance driven call center where the goal is always to connect with members and enhance the customer experience. Now you can take advantage of some of the best training and tools in the world to help serve our members.  
 
In this role, the employee will perform various intake functions such as assigning incoming and outgoing faxes, emails, voicemails, and Provider Portal submissions to ensure Pre-Service, Post Service, Fee Negotiation, NSA Negotiation teams, and NSA Independent Dispute Resolution teams have the required documents for their jobs to be performed.  

This position is full-time (40 hours/week), Monday – Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 am – 5:00 pm CST. It may be necessary, given the business need, to work occasional overtime. 

  

Primary Responsibilities:  

• Process inbound documents (emails, faxes, website inquiries, voicemails) with accuracy  
• Follow up on incomplete or misrouted documents to ensure correct handling
• Maintain a processing rate of at least two (2) minutes per entry 
• Manage a high volume, fast-paced work queue while maintaining processing quality  
• Communicate professionally with providers and internal teams
• Ensure compliance with HIPAA privacy and security guidelines 
• Stay organized while working independently in a remote setting

  

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. 

Required Qualifications:  

• High School Diploma / GED OR equivalent work experience   
• Must be 18 years of age OR older   
• 1+ years of experience in a related environment (i.e. office, administrative, clerical, customer service, etc.) using phones and computers as the primary job tools  
• Experience with PC based software programs and automated database management systems; Microsoft Word (create and edit documents), Microsoft Excel (create, edit, sort, pivot spreadsheets), Microsoft Outlook (email and calendar management) 
• Experience working remotely with minimal supervision 
• Ability to work during our normal business hours of 8:00 am – 5:00 pm CST from Monday – Friday including the flexibility to work occasional overtime based on business need

   

Preferred Qualifications:  

• 1+ years of experience with processing medical, dental, prescription OR mental health claims  

   

Telecommuting Requirements:   

• Ability to keep all company sensitive documents secure (if applicable)  
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy 
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

  

Soft Skills :

• Written and verbal communication skills 
• Ability to manage multiple priorities efficiently  
• Detail-oriented and highly organized

  

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy  

  

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 – $27.69 per hour based on full-time employment. We comply with all minimum wage laws as applicable. 
 
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

   

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission. 

  

  
    
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. 

   
 
UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment. 

  

#RPO