Senior Director, Clinic Operations

For those who want to invent the future of health care, here’s your opportunity. We’re going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together.

 

It is time to take your career to the next level. The Senior Director, Clinic Operations is responsible for planning, directing, coordinating and supervising the functions and activities of the community of Group Model sites at Optum. Develops and monitors goals, implements and manages budgets, oversees enrollment growth and retention, patient satisfaction, program development and implementation and education.  Also assists the Senor Vice President, Operations in the overall administrative direction of the region and standardization of programs and services across the communities within the Region. Collaborates with medical leadership to maximize performance and implement and monitor new programs and services.

 

What Work Will Look Like:

• Strategic, financial and operations management (P&L responsibility above 100M)
• Strategic growth and patient retention
• Patient care coordination, patient satisfaction and clinical outcomes
• Teammate engagement & development
• Risk management, audit and compliance

 

Primary Responsibilities:

• Consistently exhibits behavior and communication skills that demonstrate Optum’s commitment to superior customer service, including quality, care and concern with each and every internal and external customer
• Develops, implements, monitors and ensures adherence to policies and procedures for Optum and its Group Model sites
• Leads development, coordination and implementation of the regional budget, business plans and operational activities
• Monitors and reports metrics such as resource utilization, patient satisfaction, HCC, PFP and STAR and enacts plans to improve efficiencies and reduce expenses
• Works closely with central departments to ensure that issues impacting the region that involve central departments are resolved effectively and timely
• Collaborates with the physician leadership of the Group Model to garner support for operational initiatives and obtains feedback on what initiatives will be most successful and works closely to implement and monitor programs
• Develops and executes market growth strategies for the region
• Leads special projects and initiatives specific to the Community or across Communities
• Implements plans to continually enhance services provided by the region
• Evaluates opportunities, makes recommendations and oversees expansion projects within the region
• Manages direct reports to ensure that they are meeting performance expectations; mentor, coach and counsel as necessary
• Provides guidance in professional development activities and goals
• Assists, facilitates and leads committees, teams and projects at the direction of the Vice President, Operations 
• Works to promote teamwork, collaboration, implementation of best practices across all communities within the region
• Collaborates with colleagues in other regions to improve performance and coordinates activities to ensure goals of Optum are met
• Performs additional duties as assigned

 

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 10+ years of leadership experience in healthcare operations
• Experience in matrix organizational structures and dyad partnerships
• Proven experience managing large-scale operations, including P&L responsibility
• Demonstrated success in strategic planning, financial oversight, and operational execution
• Solid  understanding of patient care coordination, satisfaction metrics, and clinical outcomes
• Experience in ambulatory or multi-site healthcare environments
• Ability to lead and develop high-performing teams
• Excellent communication and stakeholder engagement skills
• Proficiency in data-driven decision-making and performance improvement metrics
• Driver’s license and access to reliable transportation

 

Preferred Qualifications:

• 5+ years in clinical management within managed care or value-based systems
• Experience leading strategic initiatives and special projects
• Familiarity with risk management, audit, and compliance processes

 

Knowledge, Skills, Abilities:

• Computer literate
• Proficient in Microsoft Office applications
• Proven leadership abilities
• Excellent verbal and written communication skills
• Ability to work cooperatively with peers and subordinates
• Ability to act professionally under pressure
• Results-oriented

 

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits re subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The salary for this role will range from $132,200 to $226,600 annually based on full-time employment. We comply with all minimum wage laws as applicable.

 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

 

 

OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

 

OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.