Community and State Plan of Florida – Chief Medical Officer

At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.  

The Community & State Plan of Florida Chief Medical Officer (CMO) will use their proven track record to become the end-to-end owner of the clinical, quality and value-based provider leadership and financial outcomes. The position has accountability for all health plan product clinical product offerings, clinical market strategies, clinical support for sales and growth opportunities, collaboration and engagement with our Shared Services clinical team, clinical data analysis to improve clinical and cost outcomes, new clinical program implementations, monitoring and valuing clinical outcomes and operational performance, driving affordability pipeline and performance, overseeing development and implementation of initiatives to meet quality standards, ensuring compliance with state Medicaid compliance standards-where applicable, and value based initiatives through clinical and vendor organizations.

If you are located in Florida, you will have the flexibility to work remotely* as you take on some tough challenges.

Primary Responsibilities:

• Develop solid collaborative partnerships across a highly complex and matrixed organization including key partnerships with the local Market leadership team, functional VPs, Market CMOs, health plan CEOs and Executive Directors across all lines of business (Commercial, Medicare, Medicaid)
• Oversight of clinical processes and policy decisions with a focus on implementing plans of care that meet accepted guidelines and protocols to ensure that optimal and appropriate medical/ clinical and Long-Term Support Services are provided in a cost-effective manner
• Drive improved affordability related to medical and pharmacy spend for lower TCOC, greater capture of state level quality-based incentive dollars, and improved provider diagnosis, documentation and capture of member chronic conditions
• Ensure services are delivered to members at the highest quality standards. Oversee and ensure development and implementation of initiatives to meet or exceed HEDIS quality standards, and accreditation standards through working with and holding Quality Shared Services accountable
• Continuously improve HEDIS, and CAHPS scores for members and providers
• Provide guidance and direction to physicians and nurses regarding all aspects of medical care and multi- level transitions of care including the referral process as well as any quality-of-care concern and related plans of correction
• Review inpatient cases where applicable for successful bed-day management that meets established company goals
• Analyze utilization data to identify trends and opportunities for process improvement related to medical    treatment (inpatient and outpatient)
• Serve as clinical subject matter expert for needs assessment, design, implementation, and evaluation of clinical programs to support continued growth and affordability of the Health Plan
• Participate in senior medical management strategy development and implementation to ensure that appropriate care and services provided to members meet best practice standards as well as regulatory compliance requirements and Internal Quality Assurance Program
• Educate physicians and nurses in effective management of Health Plan benefits and medical services that meet the needs of the members and utilizes resources appropriately
• Development, implementation, and oversight of the population health strategy to include health equity   and cultural competency
• Serves as chairman of the Health Plan’s Quality Improvement Committee (QIC)
• Oversees the development and revision of the Health Plan’s clinical care standards and practice guidelines and protocols

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Active/unrestricted Florida M.D/D.O. License
• Active Board Certification
• 5+ years of direct patient facing clinical work
• 5+ years of progressively responsible management experience, in a managed care setting (preferred)
• Broad and comprehensive knowledge of medical management principles and insurance products for multiple and varied lines of business in a managed care environment
• Solid knowledge of Population Health and its community health care environment, the provider network and managed care contracting processes
• Good understanding of managed care systems, quality improvement and risk management
• Florida Resident or willing to relocate to Florida
• Driver’s License and access to a reliable transportation

Core Competencies for the Florida C&S CMO Role:

• Solid clinical foundation in primary care (preferably) or subspecialty care (Board Certification an absolute requirement) 
• Keen insight into the health care delivery system and how the various segments relate (MCOs, Hospitals, Physicians and Ancillary Services) 
• Understanding and demonstration of experience in Value Based Care, Physical/Behavioral Health Integration, HEDIS and NCQA Accreditation 
• Managed care experience as a Medical Director or Chief Medical Officer 
• Solid understanding of Long-Term Support Service Programs
• Demonstrated ability to think strategically at a high level and set a clinical vision for the organization 
• Excellent verbal and written communication skills, persuasive abilities and abilities to present with presence.  Ability to work well in a matrix structured organization where influencing others to participate in the health plans goals/agenda is imperative 
• Thought leadership at the Florida Regulator level – very important to establish a solid relationship with the AHCA CMO and exert influence on the AHCA clinical agenda 
• Familiarity and facility with the concept of Population Health and evidence of the creation of at least one Population Health clinical program  
• Superior data analytic abilities in terms of understanding clinical data and how different metrics relate to each other, particularly as related to medical cost trend management 
• Very solid leadership skills and characteristics to include emotional intelligence and empathy 

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

The salary range for this role is $278,000 to $417,500 annually based on full-time employment. Salary Range is defined as total cash compensation at target. The actual range and pay mix of base and bonus is variable based upon experience and metric achievement. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. 

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.