Field Senior Medical Assistant, Care Coach Connect

$1,200 Sign on Bonus for External Candidates 

Opportunities at WellMed, part of the Optum family of businesses. We believe all patients are entitled to the highest level of medical care. Here, you will join a team who shares your passion for helping people achieve better health. With opportunities for physicians, clinical staff and non-patient-facing roles, you can make a difference with us as you discover the meaning behind Caring. Connecting. Growing together.

The CareCoach Connect Senior Medical Assistant (MA) participates in providing patient care at an expert skill level. They have a duty to provide a standard of care that exceeds that of a reasonably competent and knowledgeable Medical Assistant. The CareCoach Connect Sr MA conducts training and onboarding of MA staff. The expectation is 25% of time is spent on specific initiatives that drive continuous process and metrics improvement in their clinic and enhance developing their leadership skills.  The CareCoach Connect Sr MA is required to perform all duties of a Medical Assistant within their scope of practice delegated by, and under the supervision of, a provider (TX) or physician (FL).

Duties include: Organizes the clinical environment (to include patient home) and provides support in patient care situations. Support includes but is not limited to assisting physicians and nursing personnel, including those skills listed under Job Functions below along with various other procedures under the direct supervision and responsibility of a medical provider.  The CareCoach Connect Sr MA assists in identifying patient needs or problems and communicating data to the provider or other members of the clinical team.  The CareCoach Connect Sr MA delivers quality customer service. Ensures policy and procedures are followed including infection control, privacy and confidentiality.  

Primary Responsibilities:

• Performs all duties at an expert level within a Medical Assistant’s scope of practice
• Organizes the clinical environment and provides support in patient care situations to assist physicians, APC’s and nurses
• Perform patient-oriented procedures and medication administration under MA scope of practice 
• Operates diagnostic equipment (cannot interpret tests), remove staples from superficial wounds, changes wound dressing and obtains cultures, administers non-intravenous medication, performs simple specimen collection via noninvasive techniques and collects blood specimens via venipuncture or via capillary, performs EKGs.  Performs quality control checks on equipment.  Prepares and sterilizes medical equipment using the autoclave.
• Mentors and trains other Medical Assistants
• Identifies and notifies leadership of MA documentation issues
• Ensure supplies are available, stock is inventoried, log data is accurate, and supplies are rotated
• Requires little assistance with standard and non-standard requests and solves routine problems on own
• In addition to regular Sr MA duties, at least 25% of time must be dedicated to metrics/projects/initiatives as deemed by leadership.  Examples include but are not limited to the following:
  • Onboards new MAs and other clinic staff
  • EMR Subject Matter Expert; including eCW fast keys
  • Assists with clinic quality initiative tasks and tracks performance
  • Tracks STARS/HEDIS metrics
  • PHSA readiness SME; conduct monthly walk through; manage CPR/FIT testing recertification and tracking; after visit summary audits including hand washing; uploading logs; validator for the clinic; attends monthly meeting to walk through new clinical procedures; takes lead ensuring everyone gets signed off
  • Skills check off (both annual and for new hires) 
  • Equipment certification and follow-up on equipment repairs
  • Conducts audits for unlocked ancillary notes
  • Med Adherence champion
  • Patient Retention projects and Marketing events
  • Champion on infection control and safety measures
  • Participates in process improvement committees

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 3+ years of experience as a certified MA or a combination of 5 years experience with at least 2 years of certified medical assistant experience
• Reliable transportation for daily travel to various locations as assigned
• Valid driver’s license within the state of work
• Ability to mentor others
• Expert in computer literacy and electronic health records (EMR systems)
• Intermediate Microsoft skills including Word, Outlook, Teams, and Excel
• Advanced knowledge of medical terminology
• Mastered ICD-10 and CPT coding
• Ability to react calmly and effectively in emergency situations
• Excellent communication and customer service skills
• This position requires Tuberculosis screening as well as proof of immunity to Measles, Mumps, Rubella, Varicella, Tetanus, Diphtheria, and Pertussis through lab confirmation of immunity, documented evidence of vaccination, or a doctor’s diagnosis of disease

Preferred Qualifications:

• High school diploma, GED equivalent
• Certified Medical Assistant (CCMA/RMA)
• BLS certification upon hire or within 30 days of hire
• Bilingual in Spanish

Physical & Mental Requirements: 

• Ability to lift, push or pull >35 lbs. with assistance 
• Ability to stand for extended periods of time
• Ability to use fine motor skills to operate equipment and/or machinery 
• Ability to receive and comprehend instructions verbally and/or in writing 
• Ability to use logical reasoning for simple and complex problem solving 
• Occasionally requires exposure to communicable diseases or bodily fluids 
• Ability to discriminate shades of color when reading dipstick
• Ability to properly drive and operate a company vehicle

The hourly range for this role is $16.88 to $33.22 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.