Sr Business Analyst Consultant, Hybrid in Eden Prairie, MN

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Quality at UnitedHealth Group means striving for excellence in everything we do in order to help us achieve our Mission. Simply put, it’s in our DNA and why we’re in business – to help people. Our Mission serves as our why; our Values unite us around how we will achieve it. Because when we follow our Mission and live our Values, we deliver Quality.  

We are seeking a dynamic and experienced Sr. Business Consultant with broad knowledge of the digital analytics space and a deep understanding of Adobe reporting offerings and solutions. Bringing your experience solutions for end-to-end reporting for clients, you know what it takes to transform cross-channel datasets into meaningful metrics and visualizations. Working closely with business stakeholders, you’re the go-to person for crafting insightful reports and dashboards that address critical business questions. On top of your technical expertise, you excel at leading project teams in fast paced environments and collaborate effectively with clients and team members at all levels.

This position follows a hybrid schedule with four in-office days per week.

Primary Responsibilities:

• Develop reports and analytics that analyze Marketing and Operational trends and performance metrics within Adobe Customer Journey Analytics (CJA)
• Consult and partner with the business to gather reporting requirements and gain a deep understanding of the data
• Identify opportunities to drive efficiencies within the business processes
• Leverage analytics to identify quality issues and drive to solutions
• Build solid relationships with related functions within Marketing to ensure a clear, two-way communications channel
• Develop and support E2E quality monitors that ensure communication journeys are executing based on operational requirements

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

Before applying, please ensure each of these experiences are stated clearly on your resume under each applicable employer entry.

• 4+ years of experience in data or business analysis
• 4+ years of experience gathering and documenting requirements from the client or business
• Experience developing reporting, data structures and data insights within Adobe Analytics or Customer Journey Analytics or Adobe Analytics
• Experience in cross-team collaboration, particularly with the ability to cross technical and non-technical stakeholders
• Experience with cloud data platforms (Azure Databricks, AWS, Azure, GCP), including services such as Redshift, Snowflake, Databricks, or similar
• Proficiency in distilling insights and presenting to business leadership

Preferred Qualifications:

• Experience with Adobe Analytics and Adobe Experience Platform suite of tools
• Experience working with the integration of customer experience (e.g. survey) and customer behavioral data
• Knowledge and understanding of cross-channel (digital, contact center, etc.) customer journey data and analysis
• Background in the healthcare industry
• Passion for understanding and improving the customer experience
• Proven exceptional critical thinking skills, including the ability to quickly assimilate new information

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The salary for this role will range from $89,900 to $160,600 annually based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. 

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.