Bilingual English and Spanish Billing Representative

This position is Onsite. Our office is located at 4301 W. Markham St. Little Rock, AR 72205

Cuando se trata de salir adelante y tienes la voluntad de ganar, vamos a llamarlo gran potencial de carrera! Imagine being able to get answers to your health plan questions from someone who speaks the same language as you do. Or, the opposite, not being able to get the answers. At UnitedHealth Group, we want our customers to get those answers by speaking to one of our Bilingual Representatives. If you’re fluent in English and Spanish, we can show you how to put all of your skills, your passions and your energy to work in a fast – growing environment.  

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. 

This position is full-time, Monday – Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 am – 4:30 pm CST.

We offer 4 weeks of on-the-job training. The hours of training will be aligned with your schedule.

  

Primary Responsibilities: 

• Interviewing clients in a hospital setting
• Completing and processing financial assistance applications
• May be responsibility for maintaining ongoing communications with hospital employees and patients
• Provide updates and assistance to hospital personnel and other staff as needed
• Maintain documentation of status of applications and client contact on the UAMS computer system / Epic
• Staffing phones in peak times to assist patients with questions and concerns
• Knowledge of financial assistance policies and procedures for UAMS
• Maintain a work queue within Epic
• Responsible for internal reporting
• Ability to float to different work queues if needed
• Maintain a professional demeanor while in the hospital setting

  

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. 

Required Qualifications: 

• High School Diploma / GED 
• Must be 18 years of age OR older
• Customer service experience
• Bilingual fluency in English and Spanish
• Proficiency in using Microsoft Office applications
• Ability to work full-time onsite at 4301 W. Markham St. Little Rock, AR 72205
• Ability to work full-time Monday – Friday between 8:00 am – 4:30 pm CST

  

Preferred Qualifications:

• Epic experience
• Experience working in a hospital setting

  

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $17.74 – $31.63 per hour based on full-time employment. We comply with all minimum wage laws as applicable. 

  

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission. 

  

  
  
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. 

   
 
UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment. 

  
 
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